ComplaintsforDucati North America Inc

• Initial Complaint

  03/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been calling the Ducati *************************** line for months now pertaining to a situation involving the mechanical properties of a faulty gearbox. I have a case number that was given to me by email, however ever since no one seems available to answer the question and concerns. 4th gear is completely gone and a loud metallic clunking that is RPM-sensitive. I have the motorcycle at a shop and they too have been trying to reach out to the customer service department without any success. Case number ********.

  Business response

  03/05/2024

  Thank you for your inquiry. The manufacturer markets vehicles that have a two-year unlimited mile warranty with roadside assistance. In cases where the consumer has a concern as to whether the vehicle is operating as designed, the consumer may make a service appointment at an authorized dealer to have the vehicle inspected and diagnosed. The manufacturer maintains a website portal and a toll-free customer service number ************. Please contact the manufacturer's customer service team for assistance. The manufacturer's customer service team will contact the consumer and facilitate inspection and diagnosis by an authorized dealer. In order to repair the vehicle, the inspection and diagnosis by the authorized dealer must observe the material defect reported by the consumer in order for a repair to be performed. 

• Initial Complaint

  01/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a purchase of a 2023 Ducati Panigale V2 White motorcycle on Thursday, November 3rd 2022. I gave down payment of $2,000, and financed $19,574.70. I received the motorcycle on Saturday, November 5th 2022. I was very happy with my purchase since it was a dream for me to have a motorcycle from one of the most prestigious brands in the world, such as Ducati. After leaving Ducati Tampa Bay (Next Ride) dealership I headed towards home. On my way the sun had already gone down and it was beginning to get dark. I noticed that all the motorcycle lights began to turn on and off on their own, which seemed a bit strange and worrying. I took the motorcycle back to Ducati on Tuesday, November 8th 2022 so they could check it and tell me what was happening. They replied that it was most likely a sensor on the screen that controls the electrical system. I left the motorcycle at the dealer that day to be repaired. I returned on Saturday, November 12th 2022 to pick-up the motorcycle since they called me and told me they needed to order the part that was malfunctioning and it would take up to two weeks to arrive. They insisted I took the bike home and wait for their call on the part. The part arrived on Saturday, November 26th 2022 and I returned to dealer to have it repaired that same day. I left with the motorcycle thinking all the issues had been resolved. While driving on one of the most dangerous routes in *****, route 75, I pressed down on the clutch to switch gears and the motorcycle completely shut down leaving me in the middle of the route and with cars driving at more than 55 MPH. I feared for my life, I tried to safely drive onto curb to avoid getting hit by a vehicle or truck. Full of fear and concern, I someone who works at Ducati to see if they could do something for me, to which he told me that they were already closing and that I could bring the motorcycle back to the dealership the following Tuesday. I called a friend to pick me up and take the motorcycle to my house, because at this point the motorcycle would no longer start. I took the motorcycle again on Tuesday, November 29th 2022. The motorcycle started without a problem, but the lights kept on turning on and off on their own. I spoke with the manager, *****, and mechanics of the dealership and they told me that these things are common and tend to happen. To which I told them that it was not possible that my life was in danger due to an electrical problem on the motorcycle, and this would be acceptable. As of November 29th 2022, the motorcycle was at the dealer awaiting parts for a repair due to an electrical problem. Parts were received and they attempted to *********** again. I picked up the bike and upon arriving home, the bike stalled once again, and the light were presenting the same issue. I called the dealer again, and as per them, they cannot do anything else and referred me to the manufacturing company. As of January 3, 2023 I have spoken to ***********************, a technical client service representative. He has been telling us daily our case is being reviewed and yet no resolution on my case. I am firm on my decision of a full refund as I this motorcycle started showing problems since day 3 of my purchase and it was taken into the dealership for repairs. The motorcycle has spent 2 months at the dealer and 1 month of no use given the circumstances. I purchased this bike as a transportation method an it has caused me a huge loss of money and issues getting to work. Given that I purchased this as a new motorcycle, I no longer feel safe to drive or keep a malfunctioning motorcycle.

  Business response

  01/26/2023

  Thank you for your inquiry. The manufacturer markets vehicles that have a two-year unlimited mile warranty with roadside assistance. In cases where the consumer has a concern as to whether the vehicle is operating as designed, the consumer may make a service appointment at an authorized dealer to have the vehicle inspected and diagnosed. The manufacturer maintains a website portal and a toll-free customer service number. ************. Please contact the manufacturer's customer service team for assistance. The manufacturer's customer service team will contact the consumer and facilitate inspection and diagnosis by an authorized dealer. In order to repair the vehicle, the inspection and diagnosis by the authorized dealer must observe the material defect reported by the consumer in order for a repair to be performed.

• Initial Complaint

  12/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought** **** ****** *********** ** new in June of 2021. The motorcycle has a 2 year unlimited mileage warranty. The bike has *** miles on it. I did the proper maintenance and service intervals and storage policy when not riding and riding the motorcycle according to the owners manual. The motorcycle stalled on me multiple times on a busy highway. Almost resulting in a accident. ****** of ******* was contacted, a claim was filed. I then had the bike towed to local Ducati shop as it was unsafe to ride. ****** told me to save all receipts and I will then forward the service bill over to be compensated on warranty. The service bill was ******* Furthermore, upon inspection of the service that was done. They didn't replace the fuel tank which is known to be the main culprit to the fueling issues. Thus I feel it is still unsafe to ride as it can clog up again resulting in stalling mid ride. After I paid the bill I contacted and forwarded the information to ***** ****** XXX-XXX-XXXX case number XXXXXXXX. I was told that they were not going to honor the warranty but out of good faith they will send me a **** ****** voucher that can't be use for the current service. Also I need to sign a settlement agreement, which doesn't make them liable if it happens again. I have not signed the agreement and thus making them state they are at fault. I have saved emails and other pertinent information. Along with research on ****** specific forums and boards discussing this very issues happening to them, which resulted in a new fuel tank and cleaned out fuel system all covered under warranty. I do not feel safe as my bike was not updated with new fuel tank and also how they want me to sign a settlement agreement releasing them of all liability which could result in injury or death. Also, to further so how unorganized they are the date was wrong by a month on the settlement document. Thank you for your help and time with this matter please contact me for more information if needed

  Business response

  12/22/2022

  Business Response /* (1000, 5, 2022/12/22) */ Client brought vehicle under warranty to authorized dealer for fit/finish warranty claim that was denied after inspection by the authorized dealer. Customer requested re-evaluation by the manufacturer. Claim was re-evaluated by the manufacturer and the manufacturer agreed to replace the fit/finish item as a onetime courtesy at no cost to the client. Authorized dealer was authorized by the manufacturer to proceed with parts replacement at no cost to the client. Ducati North America maintains a dedicated customer service line XXX-XXX-XXXX. and a dedicated customer service website portal ***************************************************** Consumer Response /* (3000, 7, 2022/12/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) To whom it may concern, This was not a fit and finish issue. There is a problem with the fuel system on these motorcycle. Many owners have had multiple stalling issues. These stalling issues could result in injury or death which almost happened to me after stalling on a highway. Ducati, stated in their response. They replaced the fit and finish parts. This is a lie. I am still trying to have my fuel tank replaced with a updated tank that doesn't degrade over time. The problem with the fuel tank is that it is designed for European fuel that doesn't have the higher ethanol content as our fuel has in the USA. With even doing proper storage and using top tier fuel with fuel saver the liner of the tank deteriorates and clogs up the fuel system resulting in stalling problems and or other fuel issues. The only thing Ducati did, was after getting in contact with the**** and with the**** reaching out to Ducati. Ducati finally was able to reimburse me of the service to get the throttle bodies and fuel system cleaned out. This is still unacceptable as I want the fuel tank replaced with a new safe unit. Again they did not replace any parts on my motorcycle at this time. In order for me to feel safe and comfortable, so the bike doesn't continue to stall out. I need this tank to be replaced under warranty as I fear it could lead to injury or death as it currently sits with the unsafe fuel tank on the motorcycle. I appreciate your help and time in this matter. Business Response /* (4000, 15, 2023/01/18) */ **************, We would hope that you would read the consumer complaint and the manufacturer's response and assess that the actions of the Manufacturer to repair the consumer vehicle at no charge to the consumer were timely and more than reasonable. There are no further actions for the manufacturer to take. The vehicle was repaired and an unrelated invoice for vehicle service was waived so that the consumer did not have to pay for that either. The manufacturer responded to and resolved the consumer complaint. -Ducati North America Consumer Response /* (4200, 17, 2023/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The bike is still not updated with a safe fuel tank. I had to file a complaint with the BBB for Ducati to even consider reimbursing for the services done in October of 2022. They never replaced what needs to be replaced to resolve the main stalling problem. The odd thing is other owners on various Ducati forum sites have had stalling Issues and the fuel tank was replaced under warranty along with various other fuel system parts. A example is attached in the file section. Yet I have to jump through hopes and still no resolution. Attach the repair order that was done in October of 2022. It clearly states on the document ( Labor Description REMOVE AND CLEAN THROTTLE BODIES ) the document noted they did do a fuel system cleaning in the resolution section of the repair order, yet no FUEL TANK WAS REPLACED. October of 2022, which was the most recent timeline the bike was in for service, shown on the most current repair order in the attached files. Thus the fuel tank was never replaced with a updated/ new fuel tank. This is what is the most concerning aspect to me as again with the original fuel tank liner could deteriorate even more which could ultimately have the bike stall on the roadway again leading to potential injury or death. I did state in my correspondence, to Ducati that the fuel tank needs to be replaced and they gave me the runaround about it. Ultimately as a safety concern, the fuel tank needs to be replaced under warranty. What is also a concern is the outright lie the Ducati organization is stating in the message they sent. Stating they replaced the fuel tank and other fueling parts, which they never did. Ducati needs to be held accountable on their word.

• Initial Complaint

  12/30/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of the transaction: 05/17/21 The amount of money paid to the business: ******* charged by Southern ********** *********** Southern ********** *********** was supposed to give back a defective radiator of a **** ****** ******** V4(************************) to show me it's defective after replacing an original radiator. I purchased a brand new motorcycle, **** ****** ******** V4(*** No.*****************) with 18 months factory warranty in May of 2020. The bike was under warranty when the original radiator was replaced. This bike had defective lower ******** defective lower exhaust that was replaced from the original one, defective gear sensor, ********* ********** defective rear *** assembly, defective rear brake caliper, defective rear brake rotor, and defective radiator all had to be replaced within eleven months from the purchase date. Ducati ************* where I purchased the bike banned me from coming in for servicing after so many defective parts were found on this motorcycle. The dispute is that the Ducati North America insisted that I damaged the radiator and there's a big hole on it. They told me to bring my bike to ******************************* to replace a radiator. After inspection of the original radiator and taking photos I discovered that there are no holes on it and it was simply a defective radiator. The damage was internal instead of external. I contacted Ducati North America providing photos of the original radiator but they refused to refund the money charged to replace the defective radiator.

  Business response

  01/24/2022

  Business Response /* (1000, 5, 2022/01/13) */ Ducati North America ***** created a customer service case (case number ********) on the customer's behalf in March 2021 when he complained to *** *** that an authorized Ducati dealer, Ducati ******* *****, provided a rear hub and swingarm repair estimate for the customer's motorcycle, a 2020 Panigale V4 (*** *****************), that was declined as a warranty repair and presented to the customer as customer pay cost. Inspection by Ducati ************* revealed a poor condition of the motorcycle, and that the damage to the hub, swingarm, and caliper were due to incomplete and/or inadequate maintenance performed by a non-certified third party repair facility. It was determined the motorcycle had ****** miles. The customer acknowledged that part of the 600-mile service was performed at Ducati ************* and part of the ******** service was performed by the customer, Repair Order ******; and that both the ****** and *********** services were performed at a third-party repair shop, not at an authorized Ducati dealer. Follow up by the *** technical services team revealed that both the 7,500- and 15,000-mile service requires removal and lubrication of the rear wheel hub as a preventative maintenance procedure. The source of this instruction is the service manual and technical service bulletin SRV-SRB-XX-XXX. As the 7,500 and 15,000 mile services were performed by a third party, not an authorized Ducati dealer, the warranty repair of the hub and swingarm was declined. The customer disagreed and alleged that the defect was inherent to the vehicle. Our position is that if the part was maintained properly, the failure would not have occurred. DNA authorized the goodwill complimentary repair of the motorcycle hub and swingarm at no cost to the customer in the interest of providing a safe motorcycle to the customer, demonstrating to the customer the importance of proper maintenance by an authorized dealer, and to provide exceptional customer service. The repair was coordinated by the DNA technical services team and completed by Ducati *************. Repair Order ******. The retail value of the repair in excess of $********. The customer signed a confidential settlement agreement accepting the complimentary repair in exchange for making no further claims in the matter. Customer later demanded complimentary replacement of the rear tire of the motorcycle for a claim that he had previously replaced the tire due to a manufacturer defect of the motorcycle. Again, DNA provided a goodwill complimentary Pirelli Diablo Rossa Corsa II XXX-XX ZR-17 rear tire (retail value approximately ******* plus tax) in the interest of providing exceptional customer service to the customer. The customer signed another confidential settlement agreement accepting the complimentary tire in exchange for making no further claims in the matter. Later, Ducati North America (DNA) created a separate customer service (CS) case (case number ********) on the customer's behalf in April 2021 when he complained to DNA customer service that the **** ******** ** (*** *****************) motorcycle was having a radiator coolant leak. DNA CS set up an inspection appointment at authorized Ducati dealer ******************************/Ducati **** as dealer Ducati ************* was unwilling to further accommodate the customer due to abusive behavior and interference in the repair process during previous visits. ***Dealer Ducati **** inspected the motorcycle in May 2021 and found that an aftermarket non-Ducati radiator guard installed by the customer outside of the authorized dealer network rubbed a hole in the factory radiator causing the leak. The warranty repair of the radiator was declined due to no material defect in the radiator. *** Estimate to repair parts and labor was in excess of $***** USD. DNA CS arranged for the parts to be provided as goodwill and complimentary to the customer (retail value ******* USD) in the interest of helping the customer build a successful working relationship with Ducati ****, to demonstrate to the customer the importance of proper installation of authorized Ducati accessories by an authorized Ducati dealer, and to provide exceptional customer service. Customer agreed and signed a third confidential settlement agreement accepting the complimentary radiator in exchange for making no further claims in the matter. Customer agreed to pay the dealer for the estimated labor cost of $486 USD. Shortly after completing repairs and customer picked up the vehicle, Dealer Ducati **** advised that the customer stopped payment with the credit card company for the labor charge to install the radiator. The dealer filed a dispute with the credit card company and was eventually paid for the labor fees. Customer contacted *** ** and *** *** and demanded refund of labor installation fee paid to dealer ****** ***** *** and *** *** informed customer ****** that no further compensation would be provided. In December 2021 Customer complained directly to *** and Ducati *** at ****** Motor ******* ***** in ***** and threatened to take legal action and make further complaint to various consumer groups including **** To date, DNA has informed the customer that the matter is considered resolved as of ******** ****** and again on *********

• Initial Complaint

  12/09/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In 2020 I purchase a ****** ********* 1100 special from ****** valley ny , ZDMKAFCP5JBXXXXXX with 262 miles on it Bike went tru first service at 500 miles no issues , now with 2,000 miles currently on the odometer this summer of 21 went to start the bike and I distinct metal rattle sound coming from the cylinder apear also known on this motorcycles as piston slap , there's a bulletin from ****** for a replacement on it Toke the bike back and after a month in the shop they contact me saying that the sound is a normal characteristic of ******* I had contact Ducati of North America 2 times and left a voicemail with my info to call back I never received a phone call ! That was 11/20/21 I received an email back 12/08/21 ? Saying that they try to contact me and I didn't respond and they are closing my ************* Smart move by them I will never buy a ****** again was such a ************* *********** I only road the bike a season and than this came up and was on the shop and talking to other shop was ********* of ****** ***** Now My warranty is expired I get that only by 3 months, now does ****** stands behind their product ??? They not ! $10 thousand dollars maybe on the ****** I had never been so disappointed on ****** a vehicle in my **** . -0 customer service The dealer in the other hand offer to trade the bike in and I'm considering doing in the future.

  Business response

  12/15/2021

  Business Response /* (1000, 5, 2021/12/10) */ Ducati North America maintains an online customer service portal ***************************************************** and a toll-free customer service telephone number X-XXX-XXX-XXXX that is published on the website so that customers may inquire directly. Ducati North America customer service received an inquiry from customer **** ******** regarding engine noise from a 2018 model year motorcycle *** *****************. Customer service case number XXXXXXXX was created to document the inquiry. Internal Ducati North America customer records revealed that Mr. ******** was not on file as the current owner of the motorcycle *****************. An email was sent to Mr. ******** requesting ownership verification documents. No response was received from Mr. ********. A follow up email was sent to Mr. ******** and a response was received restating the initial complaint but without the requested ownership verification documents. Ducati North America will again reach out to Mr. ******** to obtain ownership verification of the motorcycle *****************. The two-year factory warranty for motorcycle ***************** expired on June 28, 2021. To determine if the motorcycle is operating as designed, a proper diagnosis and inspection will need to be performed by an authorized dealer. Mr. ******** will be referred to an authorized dealer for this purpose once contact has been established. Summary: Step 1. Update ownership of motorcycle with requested verification documents. Mr. ******** sends requested documents in an email to the Ducati North America customer service representative. Reference case number XXXXXXXX. Step 2. Mr. ******** takes motorcycle to an authorized Ducati dealership for diagnosis and inspection for determination of whether motorcycle ***************** is operating as designed. Step 3. Please contact Ducati North America customer service any time at XXX-XXX-XXXX. If you leave a voice mail please reference case number XXXXXXXX. Consumer Response /* (3000, 7, 2021/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did all this already and the dealer that did it said they contact them and they said is normal I have proof of that too Attached is proof that we did all that already and because my warranty is expired they don't want to stand behind their product That shows the type of customer service I'm dealing with Business Response /* (4000, 10, 2021/12/14) */ Customer **** ******** resides in Port ********** New ***** Customer ******** owns a 2018 Ducati Scrambler 1100 motorcycle (*** *****************). Customer ******** took the 2018 Ducati Scrambler 1100 (*** *****************) to authorized Ducati dealer Hudson Valley Motorcycles, in Ossinig, New York, in September 2021. The purpose of the visit was to investigate an engine noise. The dealer inspected the motorcycle under the oversight of the Ducati North America service area manager for the region and found the motorcycle to be operating as designed. There is no repair to be made or remedy to be applied. The mechanical noise made by the motorcycle is a function of the twin cylinder air cooled motor and is considered a personal preference. There was no mechanical defect found. The customer was informed of this by the dealership. The customer was not charged for the inspection. Customer ******** inquired to Ducati North America in November 2011 about the 2018 Ducati Scrambler 1100 (*** *****************) engine noise. Ducati North America customer service created customer service case XXXXXXXX. Ducati North America customer service reached out to customer ******** to update the ownership of the 2018 Ducati Scrambler 1100 (*** *****************) in the Ducati system and refer customer ******** to an authorized dealer to set up an appointment to inspect the motorcycle to determine if operating as designed. ****** North ******* is in Sunnyvale, California and operates a toll-free customer service phone line X-XXX-XXX-XXXX and a Ducati brand website with a link to make a customer service inquiries online https://www.ducati.com/us/en/company/customer-service. In December 2021, customer ******** informed the Better Business Bureau that he was not contacted by Ducati North America. The Better Business Bureau contacted Ducati North America. ****** North America customer service contacted customer ******** and updated the ownership of the 2018 Ducati Scrambler 1100 (VIN *****************) in the Ducati system. Customer ******** informed Ducati North America customer service that he had already taken the 2018 Ducati Scrambler 1100 (*** *****************) to authorized Ducati dealer Hudson Valley Motorcycle in Ossinig, New York where the motorcycle was inspected at no charge to the customer and found to be operating as designed. Customer ******** did not accept the explanation and remains unhappy with the engine noise. Customer ******** re contacted the Better Business Bureau and reiterated that customer ******** remains unhappy with the explanation from Ducati North America customer service that the results of the inspection show that the motorcycle is operating as designed. Ducati North America customer service contacted the Ducati North America service area manager and confirmed the September 2021 complimentary inspection conducted by authorized dealer Hudson Valley Motorcycles, Ossinig, New York, of the 2018 Ducati Scrambler 1100 (VIN *****************) showed the motorcycle as operating as designed and that the engine noise is a function of the engine design and a matter of customer preference. There is no remedy or repair to adjust engine noise to adjust for customer preference, it is not considered a defect of material or design. If customer ******** has any concern about the motorcycle and whether it is operating normally, the dealer network is available to inspect the motorcycle. Authorized dealers can be located on the Ducati website: ************************************ Ducati North America customer service can be contacted at X-XXX-XXX-XXXX. Please reference case number XXXXXXXX. Consumer Response /* (2000, 12, 2021/12/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I finally got a phone call back from them and the investigation on the motorcycle was explained by a representative, they ********* that the engine noise is normal , not **** convincing but I take their response . The representative ******* ******* was excellent on the phone very professional, I suggest that ****** of North ******* brings out a ******** explaining this matter and informing the owners of the noise and the engine normal operations.

• Initial Complaint

  10/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  * bought a Ducati V4R 2020 in October 2020 and my bike is currently under warranty. * have sparingly used it and only have 2500 miles on it. The clutch gave out prematurely, as per general consensus by Ducati dealerships nationwide, the average life expectancy on-street riding is 7000 miles and mine was only 30% used. Ducati North America refuses to claim under warranty. * got a bill for $******** from the Ducati dealership ******** Powersports) to replace the clutch. * bought three Ducati's in a span of 12 months spending over $********** and * feel Ducati North America didn't do anything in goodwill. Even after the clutch replacement, there's no reliability of how long it would last. *t seems like customers would be dropping every 4-6 weeks $**** in clutch replacement. This makes Ducati V4R an unusable motorcycle. * request Ducati to review dry clutch issues and cover them under warranty or come up with an alternative solution. * am losing confidence in purchasing Ducati in the future.

  Business response

  01/11/2022

  Business Response /* (1000, 14, 2022/01/11) */ Thank you for contacting Ducati North America Customer Service. A customer service case was created on the customer behalf. The case number is ********. The customer owns a Ducati Panigale V4 R motorcycle. This motorcycle is a limited production motorcycle (approximately 1,500 globally) that is homologated for racing. The Panigale V4 R uses a dry clutch designed for racing. The life span of a dry clutch is significantly shorter that a wet clutch. A dry clutch life span may be 1500 or more miles depending on use). There are other versions of the Panigale motorcycle that are designed for street use and manufactured with a wet clutch. A wet clutch may last for 7500 or more miles. The clutch components are a wear item and not covered under the warranty. The particulars of the wet clutch vs the dry clutch as well as the exclusion of the of clutch components from warranty coverage were explained to the customer. This matter has been resolved with the customer.

• Initial Complaint

  08/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last week (8/18/21), I noticed that my V4R's clutch is partially engaged, depending on the engine's rpm. I brought my bike to the Ducati dealership in Las Vegas where I bought the bike in December 2019. The mileage of the bike is about 7000. The service representative of Ducati told me twice on the phone that Ducati headquarters will not authorize permission to take the clutch apart because Ducati does not cover clutches with any warranty. I had clutch problems before with this bike and had the entire clutch pack replaced at mileage 3800. The repair at that time took more than 2 months to complete and Ducati refused to apply any warranty at that time. This bike is my only transportation, and I ride it in a non-competitive style. My complaints are: 1. the unreasonably long time to repair a clutch 2. the unwillingness to help in assessing the current problems so that they can be fixed in a reasonable time 3. the unwillingness to help to replace the clutch under goodwill or warranty.

  Business response

  09/27/2021

  Business Response /* (1000, 5, 2021/09/08) */ Thank you for contacting Ducati North America Customer Service. A customer service case was created on the customer behalf. The case number is ********. The network of 160 Ducati dealerships in North America are independent businesses. The dealer would be the primary point of contact for the the customer to receive a diagnosis and estimate of repair. If you have a concern with an individual dealership then it would be best to contact the independent management of that particular dealership. The customer is the owner of a 2020 Ducati Panigale V4 R motorcycle. This motorcycle is a limited production motorcycle (approx 1500 globally) that is homologated for racing. The Panigale V4 R uses a dry clutch designed for racing. The life span of a dry clutch is significantly shorter that a wet clutch. A dry clutch life span may be 1500 or more miles depending on use). There are other versions of the Panigale motorcycle that are designed for street use and manufactured with a wet clutch. A wet clutch may last for 7500 or more miles. The clutch components are a wear item and not covered under the warranty. This exclusion of clutch components from warranty coverage was explained to the customer by the dealer at the time of diagnosis. The customer may contact Ducati North America Customer Service *************** and reference case number ********. Please contact the dealer directly to arrange a service appointment to diagnose any concerns with the proper function of the motorcycle and for any estimate of repair.

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