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Find a Location

Mountain Moves, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMountain Moves, Inc.

    Moving and Storage Companies

    Current Alerts For This Business

    Alert:
    This business informed BBB that they have temporarily paused operations. They may be starting to provide services again sometime in Spring of 2022.

    Additional business information

    Additional Info:
    This business informed BBB that they have temporarily paused operations. They may be starting to provide services again sometime in Spring of 2022.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    211 Hope St # 190, Mountain View, CA 94041-1306
    BBB File Opened:
    1/21/2021
    Years in Business:
    6
    Business Started:
    10/3/2018
    Business Incorporated:
    5/27/2019
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of C4599809 for this business, issued by Secretary of State-Corporations

    These agencies may include:

    Secretary of State-Corporations

    1500 11th Street

    Sacramento CA 95814

    (916) 653-6814

    https://businesssearch.sos.ca.gov/

    Type of Entity:
    Corporation
    Business Management
    • Mr. Gerald Joseph, Owner
    Contact Information

    Principal

    • Mr. Gerald Joseph, Owner

    Customer Contact

    • Mr. Gerald Joseph, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Laura D

    1 star

    05/01/2022

    Ultimately the complaint is for the two-hour travel time from San Jose to Hayward that we were billed for and the lack of communication within the Mountain Moves team. When questioned about the travel time, we were told they took their 15 minute break and then had to "stop for gas". We were billed a $150 truck fee; the truck should have arrived at the apartment with a full tank of gas. We should not have been billed for the Mountain Moves 15 minute break and Mountain Moves time to "stop for gas."
    I called Mountain Moves 2 days before moving to confirm what time the movers will be here, David said 8 AM. After 2 calls on the day of the move, the crew arrived at 9:07.
    At 9:15 they started the job. We were finished at 11:15 AM, told them we will meet them in Hayward. The foreman informed us they were going to take a 15-minute break to grab drinks before leaving to meet us. We called the office/ spoke with David again at 1:06 PM asking where the foreman was for it's been almost 2 hours since we left the apartment at 11:15. He said he contact the crew and have him call us. At 1:14, David called us back saying that they were out front.
    From 1:15 to 2:30, the movers finished unloading and reassembled everything.
    The move was from South San Jose to Hayward. Estimated 56 minutes if going 65mph at that time of day. They were charging us for 6.25 hours. which didn't make any sense. It took 2 hours to pack up, 1.25 hours to unload and unpack. That's 3.25 hours for the physical move. They then added 1 hr for the travel time for them to get from Hayward back to the office with the truck. 4.25 hours now.
    When asked what about the remaining 90 minutes they said they had to get gas and the truck can only go 55 mph on the freeway. If we are being charged a $150 truck fee shouldn't that ensure that the truck is on a full tank of gas when the move starts?.
    Overall, if you have an easy move where it's only bigger furniture, I advise you to use a different moving company.

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