Additional Information for BetterHelp

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BetterHelp has 2 locations, listed below.

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  BetterHelp

  990 Villa St Mountain View, CA 94041-1236

  
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  BetterHelp

  990 Villa St Mountain View, CA 94041-1236

  

Location of This Business

990 Villa St, Mountain View, CA 94041-1236

BBB File Opened:

3/13/2014

Years in Business:

11

Business Started:

11/1/2012

Business Incorporated:

10/24/2012

Accredited Since:

12/7/2015

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity:

Corporation

Alternate Business Name

• Compile, Inc.
• Better Help

Business Management

• Ms. Sahar Naim, Director of Operations

Contact Information

Principal

• Ms. Sahar Naim, Director of Operations

Customer Contact

• Mr. Alon Matas, CEO
• Ms. Sahar Naim, Director of Operations

Additional Contact Information

Website Addresses

• Website 1

Additional Business Information

Government Actions

Government Action: BBB reports on known government actions involving business’ marketplace conduct:

FTC vs Better Help

The Federal Trade Commission finalized an order requiring online counseling service BetterHelp to pay $7.8 million and prohibiting it from sharing consumers’ health data for advertising, resolving allegations the firm shared consumers’ sensitive health data with third parties such as Facebook and Snapchat for advertising after promising to keep such data private.

In an action first announced in March, the FTC charged that BetterHelp used and disclosed consumers’ email addresses, IP addresses, and health questionnaire information to Facebook, Snapchat, Criteo, and Pinterest for advertising purposes despite promising consumers that it would only use or disclose personal health data for limited purposes.

The $7.8 million that BetterHelp is paying as part of the order will be used to provide partial refunds to consumers. In addition to the prohibition on disclosing health data for advertising, the order, among other things, also bans BetterHelp from sharing consumers’ personal information for re-targeting. It also requires the company to: obtain affirmative express consent before disclosing personal information to certain third parties for any purpose; put in place a comprehensive privacy program that includes strong safeguards to protect consumer data; direct third parties to delete the consumer health and other personal data that BetterHelp shared with them; and limit how long it can retain personal and health information according to a data retention schedule. 

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Service Type

Products and Services

Therapy referral service. Our mission is to provide everyone with private access to professional counseling: anytime, anywhere.

Business Categories

Psychologist Referral Service, Therapy