Business ProfileforCapstone Resume Services

I reached out to CRS on Sept '23 and again on 3/26, based on a LinkedIn generated email and proposal. CRS noted they were well positioned on industry trends on resume and LinkedIn writing so I moved forward with the resume writing, LinkedIn update and Distribution Services. 3/31 due to payment processing issues, CRS provided a shopping cart screenshot clearly noting the agreed services which I paid via Venmo. After a CRS delay, I received the documents on 4/8. Upon review of the documents, I was alarmed as it was merely the same resume format, included minor updates to the introduction, inclusion of keyword skills some that were redundant or NA, cut / paste of updates to my current role I provided. Further CRS removed good previous experience from my current role that would align with jobs I communicated I plan to seek out. LinkedIn profile was merely a cut/ paste of the resume with a profile heading change so no effort spent. I shared comments which CRS noted they would take on and reissue. After another missed deadline they committed to and further research of similar comments on various websites that I was experiencing I sent an email on 4/16 asking for an amicable solution to part ways. Acknowledging limited effort in the resume writing so please keep payment for that, but I would like a refund for the LinkedIn update and distribution services. She responded noting I have received all the documents I paid for thus fulfilling CRS requirements which was incorrect. 4/18 I replied noting my offer was reasonable, but again responded with incorrect information and my resume was optimized, likely by Gen *** 4/29 I followed up again noting what I paid for again. 4/30 CRS finally recognized what I paid for and agreed in an email of the refund and allow 5-7 days to process. 5/9 I followed up on refund status with no response. At this point I see further CRS communication pointless and if responded to will be just as unprofessional as the entire experience has been.