ComplaintsforWalters Management

• Initial Complaint

  11/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In the last past three months, we have gotten three-letter notifications indicating that we are in violation and that our front yard is "unsightly" My husband has addressed the problems by hiring people to fix all that needed to be fixed. We have pictures to provide the HOA association which I gave them via e-mail. Then I spoke to the management several times through e-mail and telephone calls, asking for an update on our progress. The biggest problem is that we have complied and now we have received a 400.00 dollar fine in which we were told by the manager not to pay it. Until Dec 2021, to which they would re-examine our lawn and allow us to receive a discount or some type of waiver by the board, which I have all this in writing. I have now had to hire a lawyer because I believe that we are being discriminated. We have received another notice of a fine. They are not accurate in explaining their procedures, according to the HOA regulations we are supposed to be given a written notice and allowed 30-60 days to address the problem. I have written for an extension but feel that they are still charging me. I'm very aware of the law if I do not pay these fines they can hold a lien against my home. That is why I'm filing an official complaint, I think there is some type of "fraud" going on with walters management. Please investigate this matter.

  Business response

  11/19/2021

  Thank you for the opportunity to respond to the complaint.

  Please note that Walters Management is not the party that approves the enforcement action on a property violation. The homeowners are provided an initial notice of violation and if not corrected they are called to a hearing with their Board of Directors for the homeowners association. At this time, they can address the Board of Directors on whether the violation is corrected or not.

  In this matter, the manager on the account took photos of the lawn, which has bare spots. The Board of Directors agreed the violation was not corrected. The Board authorized a 30-day extension, per the homeowner request. If the violation was not corrected after this time, fines would be applied in accordance with the adopted Enforcement Policy and Fine Schedule. There are other notes in the system that speak to a tree being removed to help with the growth of the lawn. The tree is not near the deficient areas.

  The homeowner has the ability to request the monetary penalties to be reversed by submitting a written request to their Board of Directors through Walters Management. Monthly statements will continue to be processed until the formal request is submitted and approved.

  Please note that since the homeowner has stated that they have retained legal counsel, the Board generally now requires the homeowner to address her situation with the association’s legal counsel. This action ties our hands when we try to resolve issues like this.

  As residents of California are aware, due to the Governors implementation of the drought emergency, action on this violation was required to be stopped until the Governor cancels the drought emergency statewide.

  In closing, this complaint should be addressed to their homeowner association, which is the Temeku Hills Master Association, not Walters Management. We take our direction form the Board of Directors of the association who also approves all disciplinary action.

  Note: I have copied the manager of Temeku Hills Master Association on this email so she is aware of the complaint.

  Best Regards,

   

  **** ******, PCAM, CCAM-LS

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