ComplaintsforOrange Psychiatric Medical Group Inc

• Initial Complaint

  03/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I contacted Orange Psychiatric Medical Group, Inc. seeking mental healthcare for my son. The business advised that they could help but, until they received authorization from my son's healthcare provider, I would need to pay for the visit/session out of pocket. Upon receipt of authorization for services, I would be refunded the $160.00 out of pocket cost. The session occurred on 02/02/2022. I provided authorization to the business for healthcare provider billing on 02/12/2022 via phone and email. As of this writing, I have left no less than 6 voicemails - as they have appeared to block my phone number and 6 separate emails requesting a reversal of charges for services. I have advised the business that I would take my complaints to the BBB and state attorney general - unless redemption was made. I have begun the dispute process with my cc provider. ****, from Orange Psychiatric Medical Group, Inc. has refused to call or follow up on this request for reimbursement. As a result,Orange Psychiatric Medical Group, Inc will be paid $160 from the healthcare provider and has already been paid $160 by me personally. I seek a refund of the $160 out of pocket charge.

  Business response

  03/17/2022

   Dear ****** ********, 
  First of all, let me express my sincere apologies for unintentional mistake and inconvenience caused thereafter, we received a compliant letter from BIBB on 3/1.1/22 regarding a refund request • We informed **** ******** regarding the pending Authorization and time it takes for processing a claim. After patient appointment morn called asked for refUnd of $160 told her once claim is processed and paid we will sent a refund check . Yes we .agree **** called us few times but. it was too soon . I tried to leave message and personally told her as soon as we get paid we will refund . We received our claim payment end of February: We are about to. settle her account. 
  Please find the enclosed copay of Refund check Once again our sincere apology and thank you for letting us know about this incident. 
  Best regards 
  ****. ********* Billing department *** *** **** 
  ***** ******** *** ***** *** ********** ** ***** ** ***** ******** *** ***** ******** 

  
  

  Customer response

  03/17/2022

   I am rejecting this response because: We are in some agreement as to the nature of my continued calls. It begs the question that if the clinic was CLEAR in explanation - why would I need to call so often?  I was the person, that called the health provider to get authorization and provided clinic with claim number. My primary reason for rejection is:

  
  

  #1 The check in reference is made to ******** **** - which is NOT me, entirely.  How would I even cash this check? My name is **** ********! If I made SO many calls - I'm not sure how they would NOT know this.

  #2 As of this writing - 17th of March 2022 - I have NOT received any check.

  #3 I have asked the clinic to refund the credit card in which I paid - they advised some difficulty in doing this but, proceeded to create a check I am unable to cash..... we are back to square one!
  
  
  

  Business response

  03/28/2022

  Dear ******* ********, 
  First of all, let me express my sincere apologies for unintentional mistake and inconvenience caused thereafter, we received a compliant letter from BBB on 3/11/22 regarding a refund request . We informed **** ******** regarding the pending. Authorization and time it takes for processing a claim_ After patient appointment morn called asked for refund of S160 told her once claim is processed and paid we will sent a refund cheek . Yes we agree **** called us few times but it was too soon .1 tried to leave message and personally told her as soon as we get paid we will refund _ We received our claim payment end of February. We are about to settle her account 
  Please find the enclosed copy of corrected refund check. 
  

  
  

  Customer response

  03/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me ONLY when I receive the refund that I have requested.  Thank you.

  
  

  
  

  
  

  Cole Lawrence

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩