![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforProsites, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Prosites offered a 1-month free trial of their practicemojo service. Their rep **** **** asked for our credit card number to add to file as he mentioned their setup won't be completed without this information. He mentioned it was only for information only and won't be charged without further permission from us. It was cleared during signup that the service won't auto-renew without approval from us. Service was commissioned on 7/8/2021 so the trial period should have automatically cancelled on 8/8/2021. Prosites went ahead and charged our credit card on 8/1/2021. We had to call to cancel the service on 8/12/21 and requested the full refund. Prosites refused to issue refund and continued to defend their fraudulent charges. Needless to say this is a fraud and Prosites knowingly scamming. We require full refund immediately.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.