Business ProfileforThe Marquess

My name is xxxxxx and my daughter is xxxxxx Back in September of 2021, we visited the facility known as the Marquess. We met with the wedding coordinator ******. After touring the facility and much communication with ******, we made a decision to book the site for her wedding. Her wedding was planned for Fall 2022. Several pymts were made via Venmo as suggested due to a 3% fee if a credit card was used instead. After the 3rd pymt, (7500 total) something felt off. We were not able to contact anyone to follow up on the status and payment plan. My daughter & I have both tried to reach out to someone from this venue over the last several months. it came to light that the coordinator ****** was no longer working there. There was no communication from her or anyone connected to the Marquess regarding this change in management. This was the person that we were told to communicate with and to handle all the details and payments, yet there was a serious failure to notify either myself or my daughter. Upon hearing this information the realization that something was terribly wrong was even more evident. Communication was attempted by Email, BBB email, multiple phone numbers and lastly a trip to the actual site where we honked and used the intercom provided outside the gate. To date, all attempts at trying to reach the management has been unsuccessful. The contact numbers & emails on your website have not been successful, & several still transfer to the voice mail of ******. The Instagram account has been removed, and reading the reviews on the internet, we are not the only ones experiencing the results of the changes in your business and the struggle to reach you. With the changes that have been made and the lack of communication from anyone from the Marquess regarding our wedding planning, Breach of contract on your part has been made by your lack of disclosure & failure to communicate the changes, and by not providing reliable contact info for your business