ComplaintsforThe Marquess
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Complaint Details
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Initial Complaint
08/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My name is xxxxxx and my daughter is xxxxxx Back in September of 2021, we visited the facility known as the Marquess. We met with the wedding coordinator ******. After touring the facility and much communication with ******, we made a decision to book the site for her wedding. Her wedding was planned for Fall 2022. Several pymts were made via Venmo as suggested due to a 3% fee if a credit card was used instead. After the 3rd pymt, (7500 total) something felt off. We were not able to contact anyone to follow up on the status and payment plan. My daughter & I have both tried to reach out to someone from this venue over the last several months. it came to light that the coordinator ****** was no longer working there. There was no communication from her or anyone connected to the Marquess regarding this change in management. This was the person that we were told to communicate with and to handle all the details and payments, yet there was a serious failure to notify either myself or my daughter. Upon hearing this information the realization that something was terribly wrong was even more evident. Communication was attempted by Email, BBB email, multiple phone numbers and lastly a trip to the actual site where we honked and used the intercom provided outside the gate. To date, all attempts at trying to reach the management has been unsuccessful. The contact numbers & emails on your website have not been successful, & several still transfer to the voice mail of ******. The Instagram account has been removed, and reading the reviews on the internet, we are not the only ones experiencing the results of the changes in your business and the struggle to reach you. With the changes that have been made and the lack of communication from anyone from the Marquess regarding our wedding planning, Breach of contract on your part has been made by your lack of disclosure & failure to communicate the changes, and by not providing reliable contact info for your businessInitial Complaint
01/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had reached out to The Marquess to inquire about their venue in June 2021. On our tour, we had met with ****** *****, who was their event director at the time. When touring the venue, we had expressed to ****** our concerns about the bad reviews on Yelp. ****** had assured us that the venue was under new management and that we should not worry about the reviews. We entered a contract with The Marquess on June 17th, 2021, where a payment schedule was arranged for payments to be made every other month via Zelle. On November 3rd 2021, myself and 29 other brides received a mass email from ****** ***** stating that the owner ******* who is now called ******** had taken over management again, fired her, and wished us the best of luck. On 11/3/2021 we received an email from ******** assuring us that although ****** would no longer be with the venue, everything will be taken care of. We began receiving numerous emails from other brides stating that they had made multiple attempts at contacting the venue and received no responses. Many brides expressed their concerns due to receiving no response in communication with the venue. On 11/14/2021 we received an email from the venue that we were in default of payment and had past due amounts for the months of October and November. I responded to the email stating that we weren’t, and attached the contract we had signed with ****** that reflected bi-monthly payments. We sent a payment via Zelle on the same day, as well as screenshots of previous payments that had been made that were in alignment with the payment schedule. My fiancé and I made several attempts at contacting the Marquess, each time receiving no response over the past several months now. Our attorney has sent a demand letter to which she has not responded to. The owner of The Marquess is running a fraudulent business and scamming vulnerable brides. We will be pursuing legal action. We have lost faith in this venue and want our payments refunded to us.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.