ComplaintsforMattress Firm NAPA
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Complaint Details
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Initial Complaint
07/27/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased a matress from matress firm in 2018 about 6 months after I purchased the matress I started having bad back pain I called a few times to see if there was anything I could do about it they said no it's been to long since purchae well after time the matress sinks in when you lay on it. I went Into the store to talk to a manager and they advised me to file a warrenty claim on the matress because I purchased a 5 year warrenty extra on the matress so I filed a warrenty claim and it was denied. I have a defective matress and I purchased a warrenty and they aren't honoring the warrenty i purchased. I did a search to see if anyone else had this problem and there are thousands of reviews stating the same thing that they didn't honor warrenty claims. That is very dishonest and I spend alot of money on this matress for it to start having **** and tear when it's supposed to be a 10 year matress. So disappointed in this company. I also submitted a form for a manager to call back she called me 1 time and I called her back seconds later left 2 voice mails and havnt heard a word back from them I would almost consider filling a small claims on this.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.