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          Additional Information

          Firstleaf Wine Club

          View full profile
          Location of This Business
          Napa, CA 94558-7519
          BBB File Opened:
          4/11/2019
          Years in Business:
          9
          Business Started:
          1/20/2015
          Business Incorporated:
          2/5/2015
          Accredited Since:
          2/25/2021
          Licensing Information:
          This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
          BBB records show a license number of 63302 for this business, issued by California Department of Alcoholic Beverage Control. The expiration date of this license is 6/30/2025.

          These agencies may include:

          California Department of Alcoholic Beverage Control

          1515 Clay St Ste 2208

          Oakland CA 94612

          (510) 622-4970

          http://www.abc.ca.gov/datport/LQSLicQuery.html?

          Type of Entity:
          Corporation
          Number of Employees:
          70
          Alternate Business Name
          • Penrose Hill Limited
          Hours of Operation

          Primary

          M:
          9:00 AM - 8:00 PM
          T:
          9:00 AM - 8:00 PM
          W:
          9:00 AM - 8:00 PM
          Th:
          9:00 AM - 8:00 PM
          F:
          9:00 AM - 8:00 PM
          Sa:
          9:00 AM - 8:00 PM
          Su:
          9:00 AM - 8:00 PM
          Business Management
          • Mr. Philip James, CEO/Owner
          • Ms. Kim Donahue, Member Experience Director
          Contact Information

          Principal

          • Mr. Philip James, CEO/Owner

          Customer Contact

          • Ms. Kim Donahue, Member Experience Director
          Additional Contact Information

          Email Addresses

          Serving Area
          • Napa County, CA
          • Solano County, CA
          • Sonoma County, CA
          Products and Services
          Wine
          Payment Methods
          • Credit Card
          • Debit Card
          Refund and Exchange Policy
          • Refund Policy
            We want you to be 100% happy with your wines, and we believe that you should never have to pay for something you don’t like!
            If you're not satisfied with how a bottle tastes - we’ll credit you for it, where legal; just reach out to us at [email protected] within 30 days of delivery. We’ll credit you in the form of store credit for any disliked bottles! Please note - this excludes shipping charges.
            For any credits regarding damages to single bottle(s) in your shipment, please provide photos from both the bottle(s) and the label on the box.
            If your entire shipment is returned to us due to damages, just let us know and we’ll either reship them ASAP, or issue a credit to your Firstleaf account.
            If your shipment is returned due to refusal or there wasn"t someone available on all three attempts, just let us know and we’ll either reship them ASAP. If you would prefer a refund, we do have a $25.00 restocking fee.
            If an order is shown as delivered in the tracking information, we are not able to issue a full refund. For any shipments refused or returned to the warehouse, there is a $25 restocking fee.
            If you are having trouble being at home for delivery, you can update your shipping address one of three ways:
            Update the address through a FedEx Delivery Manager account: Once your order is shipped you can change the address. You can sign up for a FedEx Ship Manager account here.
            Update the address through a UPS My Choice Account: Signing up for the account is free, and you can change the address anytime once it has been sent out. You can sign up for a UPS My Choice account here.
            Send your package to the nearest holding location: Having the package held at a nearby location is a great option! You can select a hold at location from your account.
            Feel free to reach out to us with any additional questions at [email protected]. We’re more than happy to help!
          Social Media
          Business Categories
          Retail Wine, Wholesale Wine

          Contact Information

          Napa, CA 94558-7519

          Visit Website
          (800) 461-7203

          Business hours

          9:00 AM - 8:00 PM
          Business Hours
          9:00 AM - 8:00 PM
          9:00 AM - 8:00 PM
          9:00 AM - 8:00 PM
          9:00 AM - 8:00 PM
          9:00 AM - 8:00 PM
          9:00 AM - 8:00 PM
          9:00 AM - 8:00 PM

          Accreditation

          BBB accredited business

          Accredited Since: 2/25/2021

          Years in Business: 9

          BBB Rating

          A+

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Ratings

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