ComplaintsforNakedwines.com, Inc.

• Initial Complaint

  05/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Received a voucher for nakedwines.com for $100 off a case of wine $160 or more. Added case to checkout, proceeded through checkout (provided my name, address, and billing), then saw the coupon was not going through. I then canceled before I placed the order. However, the website has saved my billing information, and I have absolutely no way to remove it or delete my account. My information is being held hostage on this website.

  

  Business response

  06/13/2024

  The state of MO doesn't allow us to use our vouchers, however we do have an alternate offers that gives the same bargain as the voucher for MO customers. We have some cases pre-built and discounted to match the same deal as the voucher for folks in states that don't allow our vouchers. If the customer calls in (**************) or emails us (*******************), our customer happiness team will be more than happy to help as they always are.

• Initial Complaint

  09/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  When I realized that I was being charged $40 per month, I cancelled my account. I got a call from their representative and told her that I did want to cancel my membership but I would like to use the current balance in my account to purchase wines at my leisure. I am currently trying to place an order but am not able to access that money toward the purchase. I have tried repeatedly to call them, but their phone numbers are not in service. Emails to them have not been returned. I want my money refunded to my card.

  Customer response

  09/14/2023

  Hello,
  
  This is to inform you that the issue has been resolved for # ********.  I was contacted by them this morning and they will be refunding $400 to my credit card.
  
  Thank you,
  **********************************
  

  
  

• Initial Complaint

  09/08/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I tried to order another case of wine and receive a gift bottle of a special wine. Paying for it with my $100. balance.Got a msg. saying my ****************, does allow me to have anymore. Huh! That's as far I get. I was also unable to stop my monthly payment so I stopped payment using my credit card. I do a lot of entertaining, socializing and gifting of wine but seldom do I drink it. I drink beer! ***** light an ****** Lite but do keep a small pile of wines for guests and invites. For now, I want a refund.

• Initial Complaint

  08/15/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I canceled my subscription and theyre still charging me. I would like a refund.

  

  Business response

  08/21/2023

  Hi **** - Relived to see that your account was canceled and refunded on our end. Please feel free to reach back out to our Customer Happiness Team at ******************* if you have questions or need a hand!

• Initial Complaint

  07/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been attempting to delete my credit card information from their website and there is no way to delete the information. The site offers you the chance to add a credit card but not delete a credit card. This really makes you wonder about the companies business ethics and honesty.

  

  Business response

  08/29/2023

  Hi ******* -- 
  
  Our Security Team is able to remove CC info from accounts - They're taking care of yours now.
  
  We stand by your account + your money being in your control - If you're ever having trouble managing your account you can send a request to our Customer Happiness Team at ******************* and they will take care of it for you.
  
  Thanks so much for trying our wines and for giving us a chance to make this right!

• Initial Complaint

  07/25/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Naked Wine's program of monthly payments to a reserve account, by their own declarations, IS FULLY REFUNDABLE. As I have been advised against drinking alcohol for health reasons, I requested a refund of $120.00 naked wines agrees I have in their funds. I also mentioned that the refund needs to go to another credit card or by check due to the fact I no longer do business with the particular card where the funds originated, or others that I have closed for reasons of my own, but they insist the refund has to go to that one particular card for not particular reason, which is pure hogwash. The money is mine, I am giving them another legal means, also mine. There should be no excuses. I would be happy to supply an alternate bank card that can be used to deposit the money to via your organization.

  Customer response

  08/28/2023

  This matter has been settled and I am satisfied. Thank you

• Initial Complaint

  05/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company took money out of my bank account. It happened twice both times were $40. I have no business with this company and I want my money back. I went through the process to cancel the account I didn't even know I had but I'm unsure if they will refund my money.

  

  Business response

  05/24/2023

  Hi Faith -- 
  
  We're relieved to see that you were able to successfully cancel and refund your account via our website!
  
  It looks like back in January you purchased a case of wine with an extra discount in exchange for becoming an ***** (our *****s deposit funds monthly in a wine savings account and let it accumulate until they're ready to purchaser again at a discount) -- The great news is that there are never any contracts or obligations, which is why you were able to cancel and refund those deposits so easily!
  
  If you have any questions regarding your order or the benefits of being an ***** please feel free to send our Customer Happiness Team an email at ********************** Thanks so much for trying our wine!

• Initial Complaint

  02/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My father sent a Nakedwines.com gift for xmas which required my enrollment in their "Angel" ******** I purchased my gift and disenrolled immediately. Nakedwines.com has collected a 40$ Monthly fee AFTER my direction for the service to cancel my "angel" ************* This strikes me as a SCAM! My bank will be notified of this fraudulent service, I'd warn anyone else to stay away from this deceptive online SCAM. They are now holding $ in my cancelled account, debited from a card they should not have had access to. Unbelievable.

  

  Business response

  03/31/2023

  Hi **** -- 
  
  We're relieved to see that we were able to assist you in canceling and refunding your account per your email request! We always want our customers to remain in control of their money, which is why we have no contracts + options to refund any saved monies (with or without canceling) on our site or by contacting our Customer Happiness Team via email, phone or chat. 
  
  Thanks so much for giving our wine a try and please feel free to reach out to us if you'd like to learn more about being an ***** and depositing monthly into your wine piggy bank where your funds are saved until you're ready to order again at up to 60% off.
  
  Cheers!

• Initial Complaint

  11/23/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  NEVER USE THIS COMPANY!Purchased a case of wine and was enrolled into the **************** program with out my knowledge. Incredibly shady business practices. Was able to cancel but was told I would be refunded only $120 of the $140 they took for some startup fee. Again never asked to start this service so why would I be charged.

  

  Business response

  12/21/2022

  Hi ****,
  
  Thank you for your reply. The account balance showed $140 due to a non-refundable welcome credit of $20. The $120 you contributed to the account was the refundable amount. Please allow **** days for it to post to your statement.
  
  Please let me know if I can be of any further assistance and have a nice Thanksgiving!
  
  Kind regards,
  
  *****
  nakedwines.com
  
  

  Customer response

  12/21/2022

  I was refunded $120 of the $140 they took without my permission.

  Even though originally it said I will be refunded the full amount.

  
  I will forward you our email thread for your reference.

   

  -****

• Initial Complaint

  11/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased wine from this company a couple of years ago and just found out they have been charging my credit card $40 a month for the past ************************************************************************* to being charged monthly. So, we didn't know to look until my wife just happened to find it looking for something else. For the past 2 years, my wife has been busy caring for her elderly parents with dementia so had everything on autopay and, again, since we never got a statement or shipment of wine from this company since they started taking money, we had no way of being alerted to this. It is bad enough to charge a senior citizen monthly subscriptions without their permission but it is criminal to not even send the product or statement for that person to even be given any idea of the charge. We want the $40 a month charges refunded ASAP.

  

  Business response

  11/22/2022

  Hi ******* * Relieved to see that you emailed our customer service team and received that refund!
  
  When you initially purchased a case from us you opted for a case with an additional discount in exchange for becoming an Angel * this was listed in the case description as well as the follow up emails we sent after your purchase. The great news is that there are never any contracts or obligations * we will always refund any of the monies saved in your wine piggy bank (our Angels save monthly and use 100% of that towards their next order of wine at up to 60% off).
  
  Thanks so much for reaching out so we could make this right and for giving our wines a try. Happy holidays, *******!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩