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Find a Location

Napa Storage and RV has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Napa Storage and RV

      1111 Soscol Ferry Road Napa, CA 94558

    • Napa Storage and RV

      10 Hegenberger Ct Oakland, CA 94621

    • Napa Storage and RV

      201 Leisure Town Road Vacaville, CA 95687

    Business ProfileforNapa Storage and RV

    Storage
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Napa Storage and RV has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Napa Storage and RV

        1111 Soscol Ferry Road Napa, CA 94558

      • Napa Storage and RV

        10 Hegenberger Ct Oakland, CA 94621

      • Napa Storage and RV

        201 Leisure Town Road Vacaville, CA 95687

      Location of This Business
      1111 Soscol Ferry Road, Napa, CA 94558
      BBB File Opened:
      1/18/2023
      Years in Business:
      12
      Business Started:
      8/17/2011
      Additional Contact Information

      Website Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/18/2023

      Complaint Type:
      Product Issues
      Status:
      Resolved
      I have asked this business to explain the financial charges they make to my card. They continuously charge my card with $106 the 1st of every month when the contract I signed clearly states I am to be charged on the anniversary of when I started by lease which would make it the 27th of every month. During a call, all I was told was I would not be given a refund and they could not open my unit without me physically opening it, which is an outright lie. If this were not a lie, how could they open a unit that was abandoned, which is a scenario outlined in the contract I signed. I am not abandoning my unit, but I did send the business a written notice that I would like to terminate my lease on December 27, 2022 and they have continued charging me with no viable reason.In addition, when I called on December 27, 2022 to resolve this issue, the store manager was rude and unhelpful. She did not answer my questions or help me, but she did hang up on me while I was in the middle of a sentence. During this call, she acknowledged I was putting in my 10 day notice. She then refused to answer my calls afterwards. I did also leave a notice through voicemail that I was putting in my 10 day notice through said call. At this point, I have put in the notice twice and I continue being charged prematurely on the wrong date per my contract.I have been leasing with them since July 2022 which means I have paid this storage facility well over $500+ on the wrong date. I hope this will be resolved or I will dispute these charges with my card company asap and/or escalate this issue legally.
      Read More

      Customer Reviews

      0 Customer Reviews

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