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TrueTints by Gary Brewer has 1 locations, listed below.

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    Business ProfileforTrueTints by Gary Brewer

    Car Window Tinting

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This business offers  car tinting services.

    Business Details

    Location of This Business
    National City, CA 91950
    BBB File Opened:
    9/15/2022
    Years in Business:
    6
    Business Started:
    1/11/2018
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Gary Brewer, Owner
    Contact Information

    Principal

    • Mr. Gary Brewer, Owner

    Customer Contact

    • Mr. Gary Brewer, Owner
    Additional Contact Information

    Email Addresses

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/07/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Im writing to complain about a company named True Tints by **** Brewer for window tinting service. We booked him (the owner **** Brewer did the job) to come to our home on 2/19 to tint the windows of a car we had just purchased brand new. He did the tint job in ********** to protect from weather. He was kind and explained everything to me and assured me that he would return to fix bubbling that *** appear. When bubbling did appear that did not resolve on its own, my husband reached out to him via text multiple times with no response. When I tried, he responded right away and apologized for the delay. He asked for me to send him pictures and that he would come out and fix it. The next day I texted him some pictures. He responded saying that the car was old and that he told my husband this when tinting, and that he had to hurry because of the weather. He ended the message by saying he could come out and fix it that week. This was on 3/26. I responded that there must be some confusion because the car is brand new and he did the job in ********** so weather would not be an issue. However, I gave him my husbands number and asked him to schedule something with my husband. Several days later, still no word. I then sent him multiple texts, but he has become completely unresponsive. Havent heard from him since the 3/26 text and we are now 4/7. The follow up fixing came with what we purchased and we have been essentially ghosted.

    Customer Reviews

    1 Customer Reviews

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    Start a Review

    Most Recent Customer Review

    Michele G.

    1 star

    09/14/2022

    I contacted True tent two weeks ago to put tent on a used car I had purchased, I made my appointment at 8am and **** the owner was to meet me at my cousins house who has a garage he was over a half an hour late, and when he got there he informed me that the car had old tent on the windows and that I had to pay an additional price to remove the tent which I was fine with after he finished my car he informed me that the tent was under warranty for a lifetime for fading and coming off of the window as well as the install **** told me it would take 3 to 4 days to dry and at that point if I saw any imperfections just to give him a call and hed be more than happy to come out and redo it, after three days I noticed that there was some imperfections in the back window as well as the side window I contacted **** who agreed to come back out to my cousins garage and redo the tent, of course that was after I had sent him pictures of the imperfections **** was to meet me at 8 AM and was late again once he got there he looked at the tent and said he didnt know how he missed that, then he started to say that there were conditions in the garage that caused the Application of the 10 to look at the way that it did which I informed him that there was nothing in the garage to cause any condition then he proceeded to say that it was the glue from the old tent then he said he thought he could smooth it out which ended up making it look worse, when I asked him just to redo the tent he continued with the excuses I told him it was under warranty which clearly he was trying not to honor because he was too lazy to take the tent off of the window, .**** is a Liar and should understand how to treat his customers or he shouldnt be in this business, if you see this guy run for the hills he cheated me out of $350 and I have no warranty. True Tints by **** Brewer stole from me and I wont forget it

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    Better Business Bureau Serving the Pacific Southwest

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