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ComplaintsforTrueTints by Gary Brewer
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Complaint Details
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Initial Complaint
04/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Im writing to complain about a company named True Tints by **** Brewer for window tinting service. We booked him (the owner **** Brewer did the job) to come to our home on 2/19 to tint the windows of a car we had just purchased brand new. He did the tint job in ********** to protect from weather. He was kind and explained everything to me and assured me that he would return to fix bubbling that *** appear. When bubbling did appear that did not resolve on its own, my husband reached out to him via text multiple times with no response. When I tried, he responded right away and apologized for the delay. He asked for me to send him pictures and that he would come out and fix it. The next day I texted him some pictures. He responded saying that the car was old and that he told my husband this when tinting, and that he had to hurry because of the weather. He ended the message by saying he could come out and fix it that week. This was on 3/26. I responded that there must be some confusion because the car is brand new and he did the job in ********** so weather would not be an issue. However, I gave him my husbands number and asked him to schedule something with my husband. Several days later, still no word. I then sent him multiple texts, but he has become completely unresponsive. Havent heard from him since the 3/26 text and we are now 4/7. The follow up fixing came with what we purchased and we have been essentially ghosted.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.