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ComplaintsforThomas & Silvia Toma DMD
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Complaint Details
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Initial Complaint
08/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This location posted a coupon for a dental exam, X-ray and cleaning for $49. When I arrived I waited 30 minutes in the lobby, they sat me down in the exam room to wait for 10 minutes by myself, while the dentist took less than 3 minutes with me and 15 seconds to scrap two of my teeth. He told me I needed a deep cleaning. Which would cost $195 per quadrantso $780 plus the $49 for the exam, without an x-ray, without cleaning or any of the other services mentioned. They said they couldnt do the cleaning without deep cleaning. They escorted me out and back to the receptionist desk where they tried to charge me the $49. When I told them that I didnt receive what was promised, the receptionist told me on the coupon it said in absence of gum disease which the dentist never mentioned I had, he simply told me I needed a deep cleaning. They still told me I had to pay $49 because I received the exam. If I didnt pay it would go to collections. after they performed one servicewhich was serving themselves to someone elses time and money.This company needs to be reported for fraud, false advertisement, exploitation, and coercion.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.