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Complaint Details
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Initial Complaint
11/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 9/12/23 at National City auto center inc address **** National City Boulevard in National City ** ***** I bought a 2016 Rubicon wrangler from National City auto center within a few days. I had to take it back because the check engine light kept coming on so I took it back they checked it out. They said theres nothing wrong with it I said that theres a noise in the engine they said thats normal. Thats what they told me they turn off the light I drove it for a few more days. Check engine light comes back on. I take it back down to them. They tell me its nothing thats the way it supposed to sound so I drove it a few more days and the engine light and the noise kept proceeding mechanic mechanic turn opens up the hood turns off the check engine. with a computer turns out the check engine light now I know that thats all theyre doing is turning off the check engine light . I come back about a week later because the light came on again they said the problem your camshaft sensors are bad you go and buy the camshaft sensors and and well put i without charging you labor approximately one week later check engine light comes on again so I said Im going to take it to another mechanic to find out whats really going on I take it to another shop and he checks it out charged me $129.and some change he comes back and he tells me that the camshaft sensors are bad. The reason why it was making noise camshaft sensors are bad because I told him I just had those replaced. He said the reason why theyre bad is because your timing chain is no good and he said if you just bought this car a month and a half ago the timing chain doesnt go out overnight so the dealer that sold it to you knew that had a bad timing chain and you need to take this vehicle back and I did I took the vehicle back and they had no sympathy for me. He was like your warrantees up I cant help you I am calling you now for help. I dont know where to go from here. I spent $35,000 on this car I need help.Business response
11/20/2023
Hello, we have come to a agreement with the customer and working with them on getting this issue taken care of.
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Contact Information
1010 National City Blvd
National City, CA 91950-3206
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.