ComplaintsforRiver Gardens Apartment

• Initial Complaint

  09/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  April 2021,May 2021, June 2021 rent was $565.00 for each month and was paid twice once by me and once with the Covid rent relief program and my money was not returned. February 2022,March 2022, April 2022 also rent was paid twice the same and money never reimbursed to me, they also took the months of June2022, July2022, August 2022, still while they said to quit in May2022 of not taking anymore rent.They also forged a lease I never did with them for the month of June 2022 and also used to take me to court but also started a quit notice in May 2022 but made a fake lease for June 2022 and also a notice to raise rent in June was also given also have asked to cover my countertops correct so bugs will stop coming out until they can get a new countertop because the place the first one incorrectly. I have also asked for the return of my money for over paid rent and was told I would be getting it back.

  Business response

  10/21/2022

  We received your letter dated September 29, 2022around the first week of may 2022, River Gardens apartment management made the decision to terminate Ms. ********* residency. Since eviction proceedings were started, she has tried everything in her power to continue to reside here. We received her covid  check on September 30, 2021. The check paid for rent that was owed including April, May an d June of 2021. February, March and April of 2022 her rent was paid. The months of June, July and august of 2022, no rent was accepted as we were in the eviction process. There was never a new lease made for her do to the eviction. No one ever told her she would get her money back. As for the repairs, we tried several times to get into her apartment to fix them. She either refused to let us in or changed the dates for when we could enter. I have several emails we can provide to you if you need them. Thank you in advance for your time and attention to this matter. We look forward to hearing from you and continue to cooperate by providing information should you need it.

  Respectfully,

  ****** *****- Manager 

• Initial Complaint

  07/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The owners keep switching they have never done an inspection in 3yrs and 3 months they have incompleted my apartment upon move in I have mold and water damage to my ceiling and wall.

  Business response

  07/28/2022

  Dear Ms. ********, 
   
  
  We are in receipt of your letter dated Thursday, July 14, 2022, please note that Mrs. ********* allegations are not just inaccurate but false. On or around the first week of May of 2022, River Gardens Apartments’ Management made the decision to, under California State Law (Civil Code 1946.2(b)(1)) terminate Mrs. ********* residency for “at-fault.” 
  
   
  
  Code of Civil Procedure Section 1161 (4) allows a resident to be evicted for engaging in any illegal activity in and/or around the property located at 1*** ***** ** *** **** *******, CA ****** At the time the notice was served, Mrs. ******* had engaged in conduct that threatened the health and safety of the neighboring residents and community. On or about 3/1/2022, it was reported that Mrs. ******* got into an altercation with one of her neighbors, ****** ********, who resides at **** ***** ** *** **** ******** ** *****. This led to the police having to come to the property in order to diffuse the situation and a restraining order filed against Mrs. *******, case #************. It has also been reported that the police were called to the property on two separate occasions after the first altercation. Mrs. ******* has caused great mental and physical anxiety to the neighboring residents and community, who continue to fear for their lives which under California law is considered a nuisance. 
  
   
  
  Please see attached/enclosed for Temporary Restraining Order and Complaint – Unlawful Detainer filed with the Superior Court of California, County of San Bernardino for Mrs. ********* eviction proceedings.  
  
   
  
  Since eviction proceedings were brought against Mrs. *******, she has tried everything in her power to continue to reside at our community where, because of her involvement in criminal activity, she can no longer live. Because of her behavior, under California State Law, we are exercising our rights and using every legal resource available to us to terminate her residency. In addition, Mrs. ******* has caused damage to our property. In early July, Mrs. ******* broke a window to her apartment. She claimed she was locked out and assured our office didn’t have a copy of the key to her apartment — hence the need to break the window to access her unit as she had forgotten her key elsewhere. Please see attached/enclosed for text message from Mrs. ******* to our onsite management team ‘informing’ our staff she had broken a window and also a picture of the broken window. 
  
   
  
  There are minor repairs to be performed in Mrs. ********* unit, this property has split AC units which can cause excess condensation. At some point, this must’ve been a minor problem in her unit. There are two small areas of paint that need to be touched up, but nothing else related to water damage that can cause mold in the apartment. There are no current leaks nor have there been leaks in this unit. We also went into the unit upstairs to check all plumbing lines and there have NOT been —NOR— are there existing leaks that could potentially affect Mrs. ********* unit and/or cause mold in her unit.  
  
   
  
  Our onsite staff has made SEVERAL attempts to perform these minor repairs, however; Mrs. ******* has been very difficult to deal with. She is a very aggressive individual and has called the police in every attempt reporting “strangers” trying to access her home without her permission. We have lengthy videos showing the verbal aggression our staff has experienced in more than one occasion while attempting to perform these minor repairs. Mrs. ******* one days send us an email granting access to the apartment (with her being present,) but a day or two before the date repairs are scheduled for, she starts trying to negotiate rent refunds which she is not entitled to as her unit is habitable. She was also informed; she is entitled to present her argument in court and dispute any charges as she wishes, however; we do not agree with her argument therefore we won’t offer a refund. Our legal team will address this in court as she has filed for a motion to stay. 
  
   
  
  Should you need to see the videos of Mrs. ******* verbally attacking our staff for no reason, please let us know and we will find a way to get them to you, they are very long to attach to emails. We can also send you countless emails she has sent to us cancelling the repairs, but we strongly believe the attached/enclosed is strong supportive evidence for this complaint to be closed. However, should you need us to provide additional information, we will gladly do so.  
  
   
  
  Thank you in advance for your time and attention to this matter, we look forward to hearing from you and continue to cooperate by providing information should anything further be needed.  
  
   
  
  Respectfully, 
  
   
  
   
  
   
  
  **** ******* 
  
  River Gardens Apartments 

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