Business ProfileforBath Fitter San Leandro

Bath Fitter contracted to install a tub/shower unit over my existing bathtub. The installation was supposed to take 1 day, but the installer arrived late + there was an issue involving the plumbing which is summarized in the email (quoted below) which I sent to Bath Fitter on 5/19/23.Also, the installation took over 4 installation days to complete due to their incompetence.Bath Fitter kept sending invoices that failed to have the promised 25% price adjustment + ignored my multiple emails about this. Also, they ignored the $900 plumbing bill, as per the quoted email + they completely ignored the issue of the floor they damaged during the installation."Hello ***** and ****,*****, thank you for your email and for arranging the 25% discount. ****, you told me you were going to look into the plumbing issue, but you never got back to me.To reiterate: One of the first things I mentioned to your representative who came to look at my bathroom and create the contract was that the house had the old galvanized pipes replaced with copper pipes except for the pipes behind the wet wall behind the shower.She told me that part of the installation includes replacing the several feet of galvanized pipes behind the wet wall with copper pipes. In fact, she said Bath Fitter does not connect galvanized pipes to the hardware Bath Fitter installs and Bath Fitter will be replacing them with copper pipes as part of the standard installation.****, you told me that you had a plumber you work with who is available on short notice to deal with last-minute installation issues. This plumber spent about 90 minutes doing the installation and another 30 minutes to get supplies (the copper pipes, I believe).I was charged $900 for this work and after he completed the work I found out that he is not a plumber and is just a handyman.In any case, I expect to be reimbursed for this $900 expense which is a direct result of what I was told by the Bath Fitter representative.Thank you."