ComplaintsforMealHi5
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Complaint Details
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Initial Complaint
12/15/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
This is apparently a restaurant delivery service similar to DoorDash or GrubHub. A restaurant website directed me to this delivery service. I signed up for an account with them in order to be able to order delivery from my chosen restaurant. I placed an order on 12/11/2021 at 6:01pm. At 7:13pm I received a text from this company informing me that I would need to go pick up my food at 7:43. Considering that I was charged a $5.99 delivery fee (not to mention that I was unable to leave to pick up the food due to sleeping children), I texted back asking for clarification and reminding the company that I paid for and expected delivery. They did not respond. I tried calling at least 20 times, but never got a live person. I left a message which went unanswered. I sent 3 emails which also went unanswered. I called the restaurant and asked them to try to help me contact this company, but they told me they couldn't get in touch with this company either and that my food had been sitting waiting for this company (or me) to pick it up for 90 minutes. I explained that I could not go pick up the food and that the order would have to be canceled. I emailed this company one more time asking for the order to be canceled and the charge reversed. This did not happen. I was charged $97.05 for an order that never arrived. 4 days later I still have not heard from this company. Total scam.
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This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.