Complaintsfor88 Cardhouse
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Complaint Details
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Initial Complaint
08/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I want to complain an store in San Joes, so let me introduce some background:Store name: 88 Cardhouse Website: ************************************* Address: ************************************* J A person named **** Mengyu is one of business partner in this store and who is also my friend in the University. He visited ******* on May 2023 to travel. During that time, he introduced his business to me and wanted to buy some cards in ******* and sell those cards in his store in U.S. He promised will return the money, so I agreed to borrow the money for his cards. However, after he returning to U.S, I asked him many times to return the money, he said yes every time but did not do anything to return the money. Until now, I still not get the money back for more 2 months and my bank manager told me that there are no any new payments to my account recently. So is there are any organizations in U.S could involve this? I will be very appreciated if you could give me some suggestions or feedbacks. Looking forward to hearing from you, thank you!Best regards,*********************Business response
09/07/2023
To Whom It May ******************** and foremost, we would like to state that the complaintant does not legally reside in *****************. The complaintant is a friend we had received assistance in procuring products from ***** for our business. We believe we acted reasonably and professionally throughout the entire process, and below will list the details of our attempts of returning funds owed. We do want to state that there were issues for the bank transfer to reach the complaintant, but we acted promptly and did our due diligence in returning funds as soon as possible and responded whenever notified by complaintant.
Timeline (all dates are in the year of 2023):
July 4 - Complaintant provided their bank details for returning funds. Funds sent via wire transfer to complaintant on the same day.
July 6 - Our bank shows that ***** cleared for the wire transfer sent on July 4 to complaintant.
July 10 - Followed up and complaintant claiming not receiving the funds. Complaintant claims their bank rejected the funds, and that the bank will return the funds bank to the sender. We are uncertain why this is the case, as we have never had issues with any bank transfers worldwide to date, and we operate with partners globally.
July 21 - Followed up with complaintant and no response as funds have not been returned yet. We believe the message we sent never reached the complaintant.
July 23 - Complaintant agressively complains to us to return funds to them (we do not believe the July 21 follow-up reached the complaintant as stated above), but money has not been returned to us by her bank yet. We, as a business, will not send funds to complaintant unless we physically see the funds re-enter our account (due to many frauds). Recipient states that the transfer purpose cannot be goods otherwise their bank will reject (uncertain why this is the case, since the purpose is goods). After many attempts of reiterating that we did not receive the original cleared funds back to our account, the complaintant contacted their bank again, and the complaintant claims that the bank forgot to approve returning the funds back to the sender (us). The complaintant claims that the bank will approve returning funds.
Aug 8 - Complaintant reaches out to BBB about complaint. Complaintant does not attempt to follow-up and perform due-diligence between July 23 and Aug 8.
Aug 15 - Original funds finally cleared back into our account.
Aug 25 - Complaintant sends email reaching out about returning of the funds. Keep in mind that since July 23, there was no communication between complaintant and us. We double-checked our account at this time and noticed that the original funds were cleared back into our account on Aug 15. Funds were immediately sent to recipient again with new currency exchange rate for the same amount in CNY.
Aug 28 - Received notice from BBB about complaint with 10 days to reply.
Sep 7 - Response to BBB complaint. Funds cleared and still no response from complaintant confirming receipt of funds.In summary, we strongly believe we acted in good faith in returning the funds upon immediate request from the recipient. Everything stated above is based on what we know and what we were told by the recipient. It is extremely odd that it takes more than a month time for funds to get returned to us, and for it even to be rejected in the first place. We have had no issues sending funds to other people worldwide as we work with partners and customers worldwide.
We strongly encourage the complaintant to provide a response whether the funds were received, as we have not heard back from the complaintant since July 23.
We strongly believe in doing business the right way, and we are uncertain why even after performing due diligence on returning funds, we are still receiving these complaints.
Bank transfers in and out proof is provided for your reference. Thank you for your time.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.