ComplaintsforCalifornia Skin Care & Day Spa
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Complaint Details
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Initial Complaint
05/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On April 27th, 2024 I went to the California Skin Care & Day Spa for a facial and brow wax. I bought a toner product after leaving and tipped the aesthetician for the services. Later that night I noticed my right brow bone was burned from the wax. The next morning I could see that it was a first or second degree burn and very painful. The business was closed on Sunday and Monday and therefore I could not contact to complain. I called and spoke to the aesthetician and she apologized and said she would tell ****** to refund my money. Nothing happened that day. I called back Wednesday evening and spoke to ****** and he tried to tell me he could only give me a credit. I said that wouldnt work because I dont live there. He offered to refund my wax but I wanted the tip refunded. He said he couldnt do that. I was upset and said then refund me the wax and toner I bought and Ill call it good and wont go on Yelp. He came back and refused to do that because the tip was $10 less than the toner. He could have made things right and refused and even questioned why I didnt say anything earlier. I couldnt because I didnt know the severity of my burn until the next day. I asked if he could just do the wax and because I said I would go on Yelp, then it was a threat. He had the option to do the right thing after burning me and refused.Business response
05/11/2024
We apologize for the discomfort you experienced following your visit to California ********* & Day Spa. However, as stated in our policies, all sales are final, and we do not negotiate refunds based on threats or extortion attempts. We take client feedback seriously and strive to address any concerns promptly and professionally. It's regrettable that your experience did not meet your expectations, and we apologize for any miscommunication regarding the resolution process. We value your feedback and will use it to improve our services in the future. You clearly indicated to me that if I refunded the money, you would not go on ************ or other Social Platforms, which we were fine with from the beginning. Nevertheless, it's important for us to address customer concerns and ensure that everyone feels heard and valued. I apologize if there was any misunderstanding regarding your request for a refund. We strive to provide exceptional service and handle situations like yours with care and professionalism. Your feedback is invaluable, and we will use it to improve our processes and ensure better communication in the future. Please feel free to reach out to me directly if you would like to discuss this matter further. Thank you for bringing this to our attention.
Customer response
05/11/2024
Complaint: 21654830
I am rejecting this response because:I understand businesses have policies on final sale, but I dont understand how a business can claim to have any customer service by not offering to refund the waxing and apologizing on the phone. When I called, I was questioned repeatedly about why I didnt notify the business earlier as if I was lying. I didnt know the extent of my first degree burn until the next day and the business was closed the following two days. Theres only an apology now that *** filed a claim. There was absolutely no threat or extortion. Ive now learned the business knows to say these particular words so negative Yelp reviews can be taken down. I just want my money refunded for burning me.
Sincerely,
*************************Initial Complaint
02/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The business continues to send unsolicited emails inspite of a years worth of emails asking Him not to. The guy who is the owner of the store works with his mother and gave me the most uncomfortable experience when he was seen observing my spa experience. I have ask this guy through a years worth of emails to stop soliciting my time yet he continues to do so without regard. Hes predatory in his approach and I am at my **** end trying to get him to back off! At one point he was soliciting me through emails 2 times a day. Hes been doing this for 3 years straight. Please help me tell this business to stop soliciting unwanted emails.Business response
03/09/2022
Please see the attached.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.