ComplaintsforWestern Dental and Orthodontics
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Complaint Details
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Initial Complaint
03/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
With appointment the wait was over one and a half hours, the dentist and dental assistant(*****) were dismissive , rude , and condescending. Went in to see about getting a chipped tooth addressed and they tried to sell me on products and services that are not needed or wanted. When I attempted to redirect to my only concern (chopped tooth) they were rude and disrespectful. They did not acknowledge or attempt to find a resolution. They are scamming unknowing people and selling product that is not needed. They lied and said my insurance wouldnt cover services for original issue, but validated with insurance they do!Initial Complaint
08/18/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My daughter was supposed to have her braces for 2 years and it is now 4 years.Western dental has cancelled 5 times because there is no dentist to take them off. I called corporate 2 times and it takes 24-72hrs to call me back. No one has called. Her gums and now soar and how are these braces supposed to come off. This account is paid in full.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
23130 Lyons Ave
Newhall, CA 91321
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.