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Complaint Details
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Initial Complaint
05/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Coast Marine gave me a quote on 11/2/22 to fix our davit so that we can move our dinghy onto the top of our boat. I gave them the $3850 down that they required on 11/9/22. It is now May and they haven't finished the davit. He told me over a month ago that he had received the parts and would take care of it, but that has not occurred. He has been negligent in replying to my queries and now no longer responds at all. All that I can see that has been done is that he has removed parts of my davit and taken them with him.
Business response
02/27/2024
Thank you for your email. The line is still broken. The hook and weight are in the dinghy on the top of my boat. The control is in the cockpit area just on the other side of the door. Its unfortunate that you hadnt informed me that you had done anything to get the crane fixed. I had begun to try to find someone else to fix it, but had not had success yet. I had sent you a request for an update but had not received one.
It seems that it isn;t your work that is the problem, but your communication to your customers.That causes frustration. If the crane gets fixed acceptably, I will remove or update my review (I don't know how yelp works).
Thank you.
*****************************Initial Complaint
02/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired business to repair the bow hook on my fishing boat. I paid the said business $1,000.00 USD as a deposit (in the form of 2 direct Zelle payments from my ***** Fargo acct); paid directly to the owner *******************. Weeks pass and I never get any update, and there is no action on the repair. I begin to call, text, and email *** for over a year!! I end up being able to fix the boat myself so it was no longer a pressing issue. In the spirit of fairness, I have been visiting Coast Marine's place of business in ************* in attempt to get my $1,000.00 back. I have plead to *** in person inside his garage workshop with all of my documentation in hand without any success. The first visit really caught him off guard and he said he would look into the information and didn't remember. He promised to call me with the information from his end - he did not, so I went back to see him two weeks later. During that second visit, he took down my address and said after he spoke with "accounting" he would send my money...he did not. Two weeks later I visited a 3rd time and during this visit he argued with me and said he probably fabricated $1000 worth of parts and just didn't install them. Total b.s. is what I said to him and he knows it. I need help because I was robbed. My last visit to *** was October 24, 2022.Coast Marine, *** Owner: ******************* phone: ************ email: *************************************************
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.