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ComplaintsforSRG
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Complaint Details
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Initial Complaint
08/03/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
Hello,I am filing a complaint against SRG Residentials and it's affiliate ******************** located in *******, **. Myself and 2 other roommates originally applied for a 2 bedroom apartment located at **********************************************. We had been approved in April of 2023 and were scheduled to move in at the end of that month. A week before our scheduled move in day, we were contacted by Oak Grove Apartments to inform us that someone had to be moved into our unit because that person's Apartment elevator was out of service and they were disabled and needed to be in our unit as it was a ground level floor but would be moved out sometime in June of 2023. We asked for reasonable accommodation in which they supplied a 1 bedroom apartment and said we would not pay rent until we moved into our original apartment at ***************************************. Come **** we hear nothing about our new move in date and discover that a new leasing agency had taken over. We reached out to them and they informed us that had no idea about our situation and upon further investigation they found that no one was in fact occupying the *********** Apartment. We have still yet to be moved in as of August 3rd, 2023 and have been given the run around of when and how we will move. This company has been extremely unprofessional and I have email documentation of how long this has been going on and the lack of response and care given to 3 tenants who have already paid a deposit for a unit that we are still not living in.
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Contact Information
537 Newport Center Dr Ste 354
Newport Beach, CA 92660-0911
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.