ComplaintsforA New Life Charitable Foundation
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/22/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I adopted a dog that was listed as being healthy, vaccinated, neutered, and dewormed. Upon taking my dog to the vet I was informed that he has roundworm, two tick born parasites (ehrlichiosis and anaplasmosis), requires dental work due to a deformation of his teeth from distemper, had an infection in both ears, and might need eye surgery. All of the things diagnosed by my vet should have been detected by the rescue and he was sick with all the above issues while in their care. In fact, the round worms are so bad he has full adult worms in his p*** and is an infection risk to both other animals and people. I have so far spent nearly $500 in vet bills with more to come. I would like a refund of my adoption fees ($350) and I believe all or some of the cost of his treatment should be covered by a new life foundation, as these are all conditions he had while in their care and because they are conditions they should have known about. I love my dog but I feel so taken advantage of by this rescue agency. It feels a lot like fraud.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.