ComplaintsforProfessional Coin Grading Service

• Initial Complaint

  07/04/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Please refund the $40 regular grading fee for order certification ******** (order ******** line 1 invoice dated March 7th), plus the $20 oversized holder add-on fee, since the coin as housed is not sellable given the poor quality of workmanship, as exhibited:******************************* The gasket coverage is severe on that square coin's right and left sides. Shards of gasket remain attached on the right. The left coverage, and especially the right coverage, have jagged, hand-cut, uneven edges protruding over the face of the coin. Additionally, the 3 OZ that appears on the holder label:******************************* has no absolutely bearing on the 135 grams of ***** file silver specified by the Certificate of Authenticity for the coin:******************************* This holder's labeling and workmanship were sloppy, sloppy, sloppy.Thank you

• Initial Complaint

  06/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I submitted an order to PCGS for coin grading. PCGS's estimated turnaround time is 50 business days. As of now it has been already at least two weeks after its estimated turnaround and the status of the order still stays at a very early stage. I tried to call PCGS customer ********************** line and a lady was so arrogant to teach me throughout the call that I was not right to be not patient, I was not right to call them for help, I have to pay and wait and I should not ask them to make them with any trouble. I just need them to do the work as they promised, or if there would be any delay, be transparent and let me know. I don't need them to have someone pretending to be providing CUSTOMER ********************** but to TEACHING ME what is right or what is not right.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I. Was charged $149 for another year of membership, which I did not want. I was told on March 18th, that my $149 would be refunded in ***** business days. I called today (4/10) 18 business days later and was told its in process. I requested to talk w/ a supervisor and was told by Hy he couldnt transfer me. He put me on hold while he tried to contact one (he wouldnt give me her name), after a couple minutes, he said she was in a meeting. I am not surprised after this experience to see what a low grade they have on BBB and also the number of complaints against this Company. I have lost a lot of respect for this Company and will be submitting any future coins to NGC.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I submitted a 1909 vdb bronze coin for grading. The coin I submitted had an error which was where LIBERTY is stamped on the front of coin my coin had ****** stamped. PCGS sent me a different coin which has LIBERTY spelled correctly and they are claiming it is the same coin. I have pictures of both and it is clearly not the same coin.

• Initial Complaint

  02/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  False advertising one those Guidelines are Not in the Submission Agreement and alter the submission agreement outside the normal guidelines and terms and conditions the user is signing. Nor is this covered in the collector Club Agreement. However those fees and guidelines are not specified in the submission agreement Sign and agreed to and remain outside the agreement form on a side page. This could be considered false advertising claims, deceptive pricing practices, or misleading product descriptions. PCGS has consistently misrepresented pricing through marketing materials, including its website, promotional materials, and communications with customers. Image below as case one. In their online submission there is no way to select or input the quarterly special and does not reference how to make the submission through their online forms. Nor does the user View or see any guideline changes leaving them with the only option of knowingly writing it on the form. Which is not stated as an option in the guidelines Leaving You to believe based off the original image it says to submit them through a regular or economy service level. Under the guideline in the submission it says type indicate regular or economy leading you to believe that is what needs to be selected during the online submission process. Also the Online submission forms do not. This practice has gone on for over 9 months and looking at the number off coins submitted would have affected thousands of coins and users. with this descriptive marketing practice. Which in the marketing material to submit the coins through economy or regular service. With no recourse through customer ********************** for people effected. There a person that simply goes to Pcgs website and makes a submission through regular and economy would be charged a higher price and not give the special as suggested in the image below. This would effect thousand of people

• Initial Complaint

  02/27/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I contracted with PCGS as a Bulk Submitter to grade 100 coins and I also have an annual Platinum Subscription. My submission number is ******* and my membership number is *******. PCGS contracts with ***** to ship my coins back to me despite requiring that you ship coins to them via ***** ****** the entity with whom PCGS contracted with, has failed to deliver my coins despite having the correct address verified twice on two different days. ***** advised me that PCGS must contact them with a code in order for them to deliver the coins. I called PCGS and was on hold for 2 hours 43 minutes and finally was able to speak with a "Customer No ********************** Rep" who could only provide canned responses and advised me they couldn't contact their vendor, ***** and remedy the problem and that I would be responsible for return shipping. I asked to speak to a supervisor but was told they were all in "meetings" despite the drone who answered the phone telling me she had just checked with a supervisor. PCGS's vendor, ***** and PCGS are denying me of my property unlawfully and without any solution. PCGS has also indicated that they would charge me for return shipping despite my information being correct to begin with.

• Initial Complaint

  12/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  these guysb have 4 coins of mine worth value **** each. they said were ungradable tho they charged me 51 bucks anyways to get my 149 membership back. they NEVER answer phones . They STOP answering messages after they get your payment. i am contacting their local police **** for theft today. they have my christmas money.

• Initial Complaint

  12/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  professional coin grading service charged my credit card renewal fee of 149 dollars which i didn't authorize, i don't want to be a member anymore. i tried to call, and their phone line says 'call back tomorrow, our phone cue to call back is full'... for 2 days now. i emailed them multiple times, no response to get my fee back. they are not responsive at all so far. i tried to fax them to not renew also, as they listed a fax number and it is out service.

• Initial Complaint

  11/06/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  My PCGS # ******* On 5/15/2023, I sent 55 coins, gold and silver, to PCGS for grading. **** shows receipt from PCGS on 5/15/2023. The package included 3 order of coins for grading: #1=8 coins, #2= 24 coins and #3=23 coins and weighed 2lb 8ox. **** tracking # **********************. PCGS notified me that order #1 was being processed. Approximately 10d later, I contacted them about orders 2 and 3 and was told that they were grading the gold coins first, then the silver. Approximately 3 weeks later, they notified me that they had only 8 coins from order 2 and none from order #3. Numerous calls to PCGS resulted in the same answer, e.g. "they never received the missing coins". I then filed a claim with the **** for the missing coins. **** eventually contacted PCGS who informed them that, based on PCGS receiving room video, the package was "intact". PCGS refuses to say what the receiving room video showed regarding the contents of my package. I received an email reply from "*****" on 11/5/2023, reminding me that PCGS had informed me previously that only 8 coins had been received and "...our policy is [receiving room video camera] footage is for internal use only." *****'s reply does not recognize that in fact PCGS found an additional 8 coins weeks after the original coins were processed on 7/3/2023. Because PCGS informed **** that my package was received "intact", **** denied my insurance claim. PCGS's receiving room video, would show how many coins PCGS actually received in my order. The video would prove whether the coins were lost by **** or by PCGS. The coins PCGS claims it received weigh less than 1lb, vs the 2#8oz **** recorded shipping weight. IF PCGS WOULD PROVIDE VIDEO PROOF TO ME AND THE **** THAT ONLY 16 ***** WERE RECEIVED IN THE ***** I CAN PROCEED WITH MY **** CLAIM. IF ALL 55 ***** WERE RECEIVED, THEN PCGS NEEDS TO REIMBURSE ME FOR THE ***** THEY LOST.

• Initial Complaint

  09/29/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On one of my coins, I specifically told them it was a coin with a blob mint ***** That I wanted it to be graded, keying solely on the mint **** ****** They sent it back not even grading the mint ****** But charged me for the handling and shipping. Then sent me an email stating I have to pay $ for that mint **** to be graded. The other coin I sent was a coin with the accented hair. They also charged me shipping and handling for that as well. I mailed in a $ with my four free vouchers. They charged me $ for handling and shipping. They said I have a $ credit check that they haven't mailed me back yet. Now this is the kicker that should put them out of business and be charged for fraud. I took a picture of my silver coin with the accented hair. Before I mailed it to them, plus I weighed it up. They switched me coins and sent me back a different coin. which is fraud, I have the pictures to prove it. my silver coins his hair was fluffy, showing layers of hair. They sent me back a coin with crow's feet under the eyes, and flat hair. Anyone can see these coins are two different coins. You don't even need an expert witness. I've emailed them told them I was displeased with their service, and I wanted a full refund. The $ for the bogus membership, and the money order I sent with the coins. Plus, I want my original silver coin back that I sent them with the thick accented hair. I never got a reply to my email. But some clients don't know that emails can be used as transcripts in court. I want my $ fully refund, and my original silver coin with the thick accented hair back. I'm a cinematographer, it would be easy for me to post a video on all social media platforms. Having everyone contact me so we can file a c... action and put PCGS out of business. ********************* If I don't hear back from them within 7 days.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩