Customer ReviewsforElevate Finance LLC
14 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Lillie T
5 stars06/27/2024
All of the individuals that I have dealt with have been kind and courteous. The workers made sure you understood everything they were talking about while helping you. I feel good about my decision to work with them to help me resolve the problem for good.Review from Jos P
5 stars06/22/2024
It was extremely easy to understand the steps being taken on my behalf. Questions answered and steps to be taken clearly spelled out. It made what could be a difficult process very easy to understand and follow through.Review from Kimberley B
1 star06/15/2024
Dont do business with this company.They hire very rude employees. I recently spoke with one of their representatives to get information about the company and to see if they could help me relieve some of my ***** The representative took all of my information including name, address, and social security number to run my credit. He did that and called me back to explain what they could offer me. I told him that I was looking at other companies too to compare other offers. When I wouldnt tell him the names of the other companies he asked why? When I wouldnt disclose any of the other companys information he told me to go f*** myself and hung up. I would NEVER do business with ************* I was stunned!Elevate Finance LLC Response
06/24/2024
Thank you for bringing your concerns to our attention. We take all feedback seriously and are committed to addressing any issues promptly and effectively.Upon investigating the matter further, it appears that while you were not a direct client of Elevate, you did have an interaction with one of our third-party enrollment teams. We are currently looking into the details of the situation to understand what occurred fully.We deeply regret any inconvenience or unprofessionalism you may have experienced during your interaction with our enrollment team. We hold ourselves to high standards of customer service and do not tolerate any behavior that falls short of those standards.Rest assured that we are taking this matter seriously, and we will be reaching out to you as soon as possible to discuss the issue further and work towards a resolution that meets your satisfaction.Please accept our sincere apologies for any frustration this situation has caused you. We are committed to addressing and resolving this matter promptly.Thank you for your patience and understanding as we work to make this right.Review from Shelley C
5 stars05/15/2024
Count be happier. I was paying over $2000 just in my credit card minimum would have taken me years to pay off. I decided to put that $2000 towards actually paying off my debts instead of just filling my creditors pockets. Elevate negotiations team settled my 10 accounts in 3-6 months. My credit boosted almost instantly after paying the settled debts.Review from Zee S
1 star05/04/2024
I am currently with this program, but I am considering dropping them. A couple times I have reached out to my coach I had to actually wait either 20 days for a response OR email back asking when am I going to bet a response. I had 10 cards originally signed up for this program but this company decided to not add one in, then passing the blame onto me for it being removed. I told them it never was to be removed and they would add it back on, but of course it never was. Then I ask about a charge off and the company says that that means it has been sold to a 3rd party, well that was back in March, yet I am still getting paper statements from the original creditor and not a single thing has been said to me nor communicated with me by original OR 3rd party creditor. I am HIGHLY unnerved with this company. The fees they line their pockets with are ridiculous. Very little goes to any balance on an account they may have settled. If I could have chosen 0 stars I would have. I was just fine before I signed up. And they talked so **** fast and told me hopy things to get me to sign up. Im VERY sorry I have dealt with this company.Review from Cat H
1 star05/01/2024
Was told multiple times this wasn't debt consolidation. Thr contract stated it was. We stupidly signed anyways after we were again told it wasnt. I asked specific questions answers were answered in a round about way. I thought i fully understood what we were doing while talking with them thought the contract. Im in a stressful situation so i wasnt thinking clearly. After signing we were told we needed to find a new banking institution because we were consolidating. We wanted to cancel, so we called to cancel and were assured no money would be taken out of our account. They still charged us. When we called they told us they would reimberse us with a check but it would take a couple weeks to get or that we could call our financial institution and lie to them telling them we didn't know who elevate was...which if we did and our institution investigated it, they would decline our reimbursement request because elevate could prove that we did know who rhey were.Review from Lauren H
5 stars01/26/2024
I was wrong about this company and submitted a review before giving them the chance to really correct the issue. The co-founder reached out to me directly and corrected the situation. Even gave me his personal number should I incur issues later on down the road that I need help with. Id like to retract my earlier review.Review from Kathleen D
5 stars12/17/2023
I received an unexpected phone about 5pm, on a Saturday no less, which ended up being just what I needed to assist me with my financial situation. The entire process took less than an hour. No pressure, just honest information with all questions answered and information provided in a professional,professional friendly manner. Everything was honest and no hidden information etc. One of the most pleasant business transactions that I have had. Would highly recommend this companyReview from Don J
5 stars12/05/2023
This was so easy. Great peace of mind was given from the reps. **** answered every single question I had.Review from Keva B
1 star12/01/2023
I have been with this company for 5 months. Every time I call to speak to my Debt Management Coach ******* ***** they always say she’s on the phone. I sent emails to her and she only responded once I canceled. I have not been able to speak to her not once. You actually end up talking to some rude person from a call center. My credit was not bad before I started this program I just wanted help with lowering my balance. That never happened and now I have late fees up the *** and my credit is a mess now. I would have given a 0 for a review. They made everything sound so good when I signed up DO NOT USE THESE PPL. They are no helpElevate Finance LLC Response
12/05/2023
We appreciate your feedback. Responding to our customers is our absolute top priority. We're sorry to hear that your experience with us did not meet your expectations. Regarding your credit score, the majority of our clients experience a recovered FICO score by the time they graduate the program. Since 30% of your credit score is based on amounts owed, each time a debt is settled, it's reported as a settled account with a zero balance. Missed payments, the reason your score was impacted in the first place, have less and less of an effect on your credit score over time. During your short time with us we were thrilled to settle $1,353 in debt for you. We would like to address your concerns directly. A member of our team will reach out to you shortly. -Elevate Finance
Customer Review Rating
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