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Complaint Details
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Initial Complaint
06/24/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Aloha contracted work out to a cleaner who broke an item in my home, before spinning it around to conceal the damage. I paid $350 for the piece and its value is now effectively $0, with no hope of repair. When I reached out to Aloha about correcting the situation, they shirked blame and said they hadn't received a response back from the cleaner. But I paid my money directly TO Aloha, so they are the responsible party here. I'll be taking them to small claims court because I'm so frustrated by their bungled handling of the situation - DO NOT WORK WITH THEM! They do not know how to handle broken items and should not be trusted to manage relationships with businesses working inside people's homes.Business response
06/25/2024
Aloha, ******** We also responded to your 1 star review in ******* The cleaning was June 1, 2024 and we received your concern about this last June 23, 2024. We communicated with you right away when you raise this to us and we agreed on processing the full refund for the cleaning. Please send an email to ******************************* for furher assistance. Mahalo!
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Contact Information
4570 Campus Dr Ste 100
Newport Beach, CA 92660-1835
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.