336 Customer Reviews
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Review from Kenneth W
1 star07/23/2024
I greatly recommend no one orders this Product. Over time this company has shown terrible service as well as what some would call fiendish or horrible acts of what are seeming to being scams/fraud. Not to mention they charge you for a refund which is ridiculous.
BugMD Response
07/24/2024
Thank you for your candid feedback. Please know we do not charge for refunds; however, our return policy does clearly state on our website any fees that are associated with returning a product. We will have our customer service teach reach out to you privately to see if there is anything we can do to assist you. We're sorry that we did not provide you the level of service you expected.Review from Gary S
1 star07/22/2024
Agreeing with others - this is an unscrupulous and poorly organized outfit. I ordered a product weeks ago and keep getting the run around on delivery. Supposedly tomorrow but will see. The old adage tomorrow never comes...They push you to order more and more at every turn. Bugging you while trying to get rid of the other bugs in your life?Look on line for biologically safe terpenes (limonene, cintronellol etc, cheap gin potentially will work too and make your own bug repellents. No need to keep get Bugged by Bug MD. Posting this on LinkedIn too where I have a huge following.[Thinking back I seem to think the order ended up twice what I said my wife to expect.]BugMD Response
07/23/2024
Thank you for your candid feedback. Our records show your order was delivered today July 23, 2024. We're sorry for the problems you have endured and look forward to helping turn this into a more positive experience.Review from Susan E
4 stars07/20/2024
Didn't know I was subscribed to your company. (but I could use the bottle).Honestly, I haven't had the time to try your big spay. We had Hurricane ***** come through, a property dispute with neighbors, husband ill, etc...I will write more after I try the product. Thanks for your understanding.Review from Themistokles K
1 star07/19/2024
This company is a rip off! Not only did they quadruple my first order and charge me four times what I ordered, they have put me on an automatic reoccurring billing, which I never asked for. They are making my life a living hell! Do not buy from BugMD!!!!!!!BugMD Response
07/22/2024
Thank you for your note. It appears you selected YES to multiple offers and did not change the "best price" default of our "subscribe and save" offering. We do apologize for any confusion around our offerings. Our records show that the customer service team sent you an email on Wed July 17, 2024 with your refund information. Again, we apologize for any confusion we may have caused.Review from Jessie B
5 stars07/17/2024
I have multiple cats cuz I rescue strays left in my neighborhood. We had fleas bad I received the product today and the fleas was dieing instantly. Plus I received more products then what I ordered witch made me very happy. You guys save our cats lives cause no other products have helped with the fleas this year. Thank you so much. I will be ordering more.Review from DIANA G
1 star07/17/2024
I have never experienced a worse run company in my life. First they overcharged me by completely false advertising on Instagram, and when I returned the product, they refused to refund my $106.00 when I meant to spend $13.99 (per the ad).BugMD Response
07/22/2024
Thank you for your note. We apologize for any frustrations that we may have caused you. Our records show that customer service processed your refund and sent you an email with the details on Wed July 17, 2024. Your refund was processed back to your original method of payment. Please reach out to customer service should you have any other issues to resolve. Thank you for giving BugMD a try.Review from James F
4 stars07/15/2024
I have been using the spray concentrate for about a year, reordering I believe 3 times. So far the product works, but here in *******, we have some large roaches that are called Australian **** Roaches. The are a real pest that seems to repel this product as if it was water. All other bugs are killed but this Australian *****. If this company could formulate something for these bugs, I would be 100% satisfied. Thank you for an otherwise good product.BugMD Response
07/15/2024
Thank you for your feedback. We will pass along your recommendations to the product team. We take all feedback serious to help ensure we offer quality products!Review from Laura N
1 star07/13/2024
I ordered this to kill fleas. I ordered it on June 29,2024 and never received it. I keep asking where my order is and keep getting the run around but they had no problem taking the money from me. They give you a 30 day return but you can not return what you never received. This is a poor way to do business. I also purchased 1 bottle and they placed the order for 6. I am not happy with this business and would like my money back all of it. It is now July 13,2024 I did not want to leave any starsBugMD Response
07/15/2024
thank you for your inquiry. our records show your order is out for delivery today 7/15/24.Review from Carolyn P
5 stars07/12/2024
BugMD is a great product.Our animals are very happy to be rid of fleas!!!Will buy again!Review from Linda D
1 star07/11/2024
Beware! Read reviews on distribution practices before you order from this company. I feel like I was grossly misled. I thought I was making $19.99 purchase. Instead, this company is trying to take $119.94 from me. I called to complain and the agent then politely said it was confusion on their end, then quickly changed it to say I was the one confused. Now I cant find the advertisement. I see by the reviews I was not the only one with this type of complaint against this company.BugMD Response
07/15/2024
thank you for your inquiry. please be sure to be careful when clicking on the links when purchasing. The default link is set to 6 for "best price" and you must move the selection if you only want one item. Our records show customer service was able to cancel and refund your order in full last week.
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