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Find a Location

Cali Raw Nutrition has 1 locations, listed below.

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    Business ProfileforCali Raw Nutrition

    Pet Food

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers pet food services.

    Business Details

    Location of This Business
    880 W 16th St, Newport Beach, CA 92663-2802
    BBB File Opened:
    4/27/2022
    Years in Business:
    5
    Business Started:
    9/30/2018
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Ms. Brandine Strand, Founder
    Contact Information

    Principal

    • Ms. Brandine Strand, Founder

    Customer Contact

    • Ms. Brandine Strand, Founder
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/01/2023

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    I received an email from this company in early July that due to hot summer weather they wouldnt be able to ship to my area after that weekend (I live in **). I placed a $200+ order before 7/4. It wasnt shipped until the next week. When it arrived on 7/18, it was beyond thawed. It was completely liquified. I emailed them pictures of the food before I even brought it inside. Now its over 2 weeks later and many emails, phone messages and texts, most receiving no responses. I received a message after the notice I sent with pictures saying *** had a truck malfunction and moved my order to another truck. I got a call from *** this morning from a number no longer connected. I just received a call from Cali Raw where the employee was screaming and ranting about what a terrible and unreasonable person I was. Shes closed my account so I guess that means Im out the $200+ I paid them. These folks are dishonest and have basically stolen my money. I responses I have received from them, have contained conflicting information, none of it the same. Shes claimed theyve received everything Ive sent them but my problem is they dont respond and dont seem to be making any effort to resolve the issue. She claimed theyre going out of business because of ***. Maybe they need my money more than I do. They certainly act like theyre more *********** it than I am. The sad thing is they have a great product.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Carol C

    2 stars

    04/17/2023

    CalRaw shipped out old outdated freezer burnt dog food. On more than one occasion.

    Cali Raw Nutrition Response

    04/18/2023

    This customer never contacted the company with any such issue. As a top rated raw dog food company on a mission to enhance the health and wellness of dogs we would never knowingly ship subpar product into the market. We happily resolve any customer issues when they are brought to our attention. We discontinued the lamb product she typically ordered about a month ago & she noted that as her reason for cancelling. We would appreciate if the customer actually contact us and make us aware of any issues so we can identify and resolve the cause.

    Customer Response

    04/18/2023

    When your made an attempt to fixed the issued I stated that more than one delivery had rotten, freeze burnt dog food. Opened packages. I believe I Archived my response, if you continue to be dishonest Ill find the time to post the response. And Not just on BBB. Every ************ Platform

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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