ComplaintsforO'hana Sushi & Ramen

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The oily smell was strong inside, so we picked outside seating. My husband made the order at the counter inside and paid in advance, including a 15% tip. We ordered one ramen, one poke bowl, and two rolls.The female business owner was helping with another table seated 4 white ladies. She had a smile all over her face. I went toward her and asked for another bowl to share. She suddenly elongated her face and didnt reply. She went behind the counter and then handed over two paper bowls. I could tell her emotions had changed. At first, I didn't mind because I thought such a trivial matter was unimportant. I took the bowls and returned to my table. I mixed my poke bowl and discovered the rice was hard, cold, and lumped. I went inside and talked to the female business owner with a humble attitude." Excuse me, I found the rice was hard and lumped; can I have some fresh rice instead?" She looked at me with confusion and said, "So?" The very next action she took was she SNATCHED the bowl from my hand and forcefully dumped the rice lump into the trash bin in front of me, and directly went into the kitchen. When she came back, she handed over the bowl with some "fresh rice". I was startled when she suddenly snatched my bowl. I took the bowl with mixed feelings. I didnt understand what made her so angry and I couldnt react in time. Later, I found that the shrimp were of disappointing quality. It's clear that some shrimps were freezer burnt and got white discoloration. Having experienced the ****** issue, I just wanted to leave this place, and of course, I lost my appetite due to the horrible service attitude and poor food quality. I didnt even mention the shrimp issue to the business. When we left, I walked to the female business owner and told her this is the worst restaurant Ive ever been to. She replied, "Do you know you are crazy?" For what? For asking for a small bowl? Or for complaining about the lumped rice? Or for asking for a receipt?

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