Business ProfileforSkin Laundry

I went once for a trial facial in April 2024 and enjoyed the service. They were running a promotion on new memberships, but I was about to travel internationally for a few weeks so I said, can I start a membership on late May (several weeks after my first visit). In the meantime I got laid off so I made sure to call when I got back to the US but about a week before the membership was supposed to start, to cancel the membership. The woman on the other line said absolutely no problem, your card shouldn't be charged or if for some reason the cancellation doesn't go through right away, we'll refund you right away. I thought this was taken care of, but then a few weeks later I saw multiple charges on my card, for what looks like half a month's membership fee ($137.50) 10 days after my initial visit, plus the full membership fee on the day that the membership was supposed to start. When I called again in mid June asking about the charges, the employee said "oh actually there's a 4 month membership minimum" - which I was never informed about initially. I never received any emails confirming when my membership was supposed to start, or a receipt the times my card was charged. When I brought up my previous conversation with another employee, she dismissed it and said we've had some changes in our staff. If I had known there was a 4 month minimum I wouldn't have signed up in the first place, or they should have told me the first time I tried to cancel and I would've continued to get my money's worth for those 4 months. Given the situation I decided to dispute the charges with my bank. I got a call back from the location manager about a week or two later, who apologized and said not to worry, they would refund my two unused membership charges. Now in mid-July, I got a call from my bank saying that the merchant was maintaining that the charges were valid! Skin Laundry is two-faced and is still trying to charge me for services not rendered after saying they would refund me!