ComplaintsforCut Golf
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Complaint Details
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Initial Complaint
06/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 12/25/2022, I have received 2 boxes of Cut Golf Red Golf *****. Each Pack containing 24 *****. January 1st, 2023 I used a sleeve and two ***** cracked and one exploded basically. This has happened with 4 golf ***** now since time of purchase. Clearly there is a quality issue that they do not care to address. I have messaged the customer support team and email two times now with no response. I have left direct messages on ******** and Instagram and I have also commented on each post. I have not received any response and its unacceptable. I hate that it has come to this but Cut Golf be better respond to your customers.Business response
06/05/2023
Please call me at ************** to resolve this issue.Initial Complaint
04/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 3/31/23 I placed a order with cut golf On 4/3/23 I got an email order was on its way On 3/5/23 got an email order was delivered to ********. On 3/5/23 sent an email they delivered to wrong place On 3/5/23 got an email order was still processing label created but wasnt received by **** 4/11/23 checked tracking number said same thing label created not received by **** On 4/11/23 sent email to cancel my order return my money Got an email back saying they had **** to ship my order On 4/18/23 checked tracking said same thing label created package not received by **** 4/18/23 sent email am I ever going to receive my order They replied said we are restocking On 4/24/23 checked tracking still says label created package not received by ****. You cant talk to anyone at cut golf no phone number just email address. I am getting the run around and want my money back. I fell I am never going to see my order. My order number is *****Initial Complaint
12/29/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased two polos online in October 2022. I order both in a Large and realized the digital receipt said one polo was a small. I emailed them immediately and was told they switched the size in time before it was shipped. I received both items a week later and noticed they had not switched the size and the polo was still a Small. I contacted them on October 28 and requested an exchange for the correct size. They agreed and advised they were sending the correct size and a return label. I have still not received the exchange. The employee I have been communicating with has assured me theyre checking on it and has even looped in their supervisor. I have not heard from any supervisor about this issue. Ive emailed them 10 times and have received no resolution to this. I would like the correct size polo as a resolution to this.Business response
01/03/2023
Shipping today
USPS Priority
9405511206213222484719
Customer response
01/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
Initial Complaint
12/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order with this company on October 18, 2022 for two dozen golf *****. Unfortunately the golf ***** did not meet the quality that the company promised so I returned them per their satisfaction guarantee policy that they offer. Since then I have followed up for my refund a half a dozen times only to be told each time they would check on it. Beyond that it was a struggle to actually get the prepaid label for the return. I am asking for your help to get my refund processed and to ensure this business offers higher customer service going forward. Thank you you have a great day.Business response
12/06/2022
I just received noticed from out warehouse that the returns have been picked up from ***** Your return has been received an a refund will be processed today.Initial Complaint
07/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Here is what has transpired thus far for my Order #***** confirmed:1)4/22/2022 - Purchased order online from Cut Golf *****. The order consisted of 2 dozen "Blue" and 1 dozen "Red" golf *****. The total cost was $55.86.2)4/28/2022 - Two dozen "Blue" golf ***** were delivered. However, the one dozen "Red" golf ***** were not included even though the shipment, noted shipped. Sent email to "***********************************"3)5/18/2022 - Received this email "Hi *****, I have reached out to the warehouse manager on this issue directly and hope to hear back soon. I do appreciate your continued patience."4)5/28/2022 - I received this email "Hi *****, Our warehouse team is requesting a clear photo of the shipping label on the parcel you received when you get the chance. Thanks!"5)5/30/2022 I sent this email It has been over a month and I do not have original shipment box. Cut Golf has records regarding information of there shipments.6)6/1/2022 - I received this email "We *****, I do apologize for the inconvenience, but our system does show that the email requesting the label photo was sent. The warehouse is requiring the photo of the label in order to proceed with this issue so if you could provide that it would be greatly appreciated."7)6/8/2022 - I sent this email "I purchased these back in April. I do not have the original box nor original label. Since you delivered the package, YOU should have all the information necessary including weight to determine if the package in one dozen or two dozen golf *****. 8)6/10/2022 - I received this email "Hi *****, Our warehouse team has replied that we are currently awaiting our restock of Cut Red and anticipate that to arrive by the end of the month. When the restock arrives they will be shipping out the missing part of your order"9)7/6/2022 - Hi *****, Again, our shipping department is requiring a photo of the shipping box in order to proceed.
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Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.