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Business ProfileforEdu Doc Support
Current Alerts For This Business
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On February 16, 2023, Edu Doc Support LLC and Hau H Nguyen entered into a Consent Order with the Department of Financial Protection and Innovation. The Consent Order settles allegations that the business engaged in unlicensed student loan servicing activities, engaged in unlawful, unfair, deceptive, or abusive acts or practices with respect to consumer financial products or services, and charged advanced fees for debt relief services. Under terms of the Consent Order, the business was ordered to desist and refrain from engaging in servicing student loans without the proper licensing and to desist and refrain from engaging in unlawful and deceptive acts and practices, pertaining to consumer financial products or services. Under the terms of the Consent Order, Hua Nguyen is ordered to desist and refrain from servicing any student loan in the state without proper licencing, desist and refrain from engaging in unlawful or deceptive acts and practices with consumer financial products or services, and desist and refrain from owning, managing, operating, or controlling any entity that services student loans, or which offers or provides any consumer financial products or services until he or the entity has the applicable approvals from the Commissioner and is complaint with the law. The business is ordered to refund 35% of all fees and payments they collected from California consumers from 2018 to February 16, 2023.
This action is final.
On October 18, 2021 BBB reached out to Edu Doc Support to request information about the business' debt relief services and possible advanced fees.
The business has not responded to BBB as of October 31, 2021.
Additional business information
BBB’s Code of Advertising Section 1 states, advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request.
As of November 11, 2021, the business has not responded to BBB's request.
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 5000 Birch St Ste 3000, Newport Beach, CA 92660-2140
- BBB File Opened:
- 3/4/2020
- Years in Business:
- 5
- Business Started:
- 9/13/2018
- Business Incorporated:
- 9/13/2018
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Edu Doc Support LLC
- Related Businesses
- Additional Contact Information
Fax Numbers
- (949) 873-0376Primary Fax
Email Addresses
- Sales
- Technical Support
- (949) 873-0376
Customer Complaints
21 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Customer Reviews
5 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Corinna R
08/17/2022
Edu Doc Support Response
08/30/2022
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