ComplaintsforModify Student Loans

• Initial Complaint

  04/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I had contacted this company in 2022 to help my student loans, the gentleman **** sounded so trust worthy and was so patient with me. I then agreed to their services of paying $39 per month after paying $300 processing fees. After 10 months they increased my fees to $99 with no contract, no communication, no letter, nothing. *** tried contacting them And now no reply. I am consistently calling my credit card company to place disputes for me every month now. The condone of still charging me after my year contract had been over for 4 months. This company needs to be shut down, its nothing but a scam!

• Initial Complaint

  02/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bro i hate these people, they scammed my girlfriend of 25 yesterday and we were up all night trying to get it back but still havent. They keep calling me from different phone numbers and different states and i picked up the phone today. I asked do you guys have a physical location so that i can come there? because im in public and not comfortable Saying sensitive info out-loud in public then can you guess what was said??? No we dont but i can text you my direct line so we can talk once you arent in public. I never got the text. Never, ever, at all, it was just nothing. All i want is for the ****************************************** and my girlfriend.

• Initial Complaint

  09/02/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On July 8, 2022 I googled what I thought was the ********** of ********* (***) to obtain information about student loan forgiveness. The person who answered (*****************) led me to believe that she was a *** employee and that she could help me with a student loan forgiveness application. My student loan balance of approximately $38,000 is a result parent plus student loans that I acquired for my two daughters around the year ****. After she had obtained my income information, employment status and work history, and consulting with someone, she told me that I qualified for loan forgiveness of all but $1400. She also stated that if I paid the $1400 up front, doing so would expedite the application process. So, I decided to do as she recommended and made the $1400 payment to Modify Student Loans via credit card that same day. Subsequently, I found out that Modify Student Loans was not the *** but instead a third party company. The only document that I have from them is a Membership Acknowledgement showing the $1400 payment and a $39.00 monthly fee which I subsequently challenged with *********************************** (Processing **********). I requested a refund of my $1400 via phone and text message. However Mr ************** text message reply on July 25th is as follows it looks like your application has been submitted so no refund of $1400 but we will discontinue your $39/month charge. I repeatedly ask **** and *** to provide me proof of action they had taken toward having my student loans forgiven. They promised to do so but never complied. When I insisted on cancellation of my application and refund of my $1400, *** proceeded to tell me about billable hours that they had used on my behalf thereby impacting my refund request. I ask them to provide me a document showing the billable hours she was referring to but as with previous documents I had requested they never provided me anything. I just want a refund of my $1400 and nothing more to do with that company.

• Initial Complaint

  12/21/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I am a permanently disabled person and was contacted by ********************************* regarding student loan forgiveness. He said he could help me with my loans and charge me $200.00 for his services and $40.00 every month for filing paperwork! I believe this man is doing fraudulent business! He told me if I talked with *********** to keep him informed as my loan was in forebearance because of covid. He requested a BPQ form in which I faxed to him and he never responded back to me. I believe the man knew my loan would be forgiven, and he was just trying to get money from me. I attempted numerous times to call and text back with no reply from him. That is when I became highly suspicious of the way he is doing business! I them called *********** to find out more of what is going on and they told me social security sent the forms and my loans will be forgiven 1/11/2022.Not because of Matts hard work! He took money from me knowing I was disabled and on a limited income! He managed to get $100.00 and I would like to get it back as I dont think he is doing business in good faith .

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