Business ProfileforPixie Closet

Date purchased online ORDER#*******-PXE I ordered the shows for my diabetic grandmother who was looking forward to these shoes because they are orthopedic on September 3, 2021. On the 7th of September they sent me a notification stating the shows were on the way. By the 22nd, they (Zana) sent another notification telling me my shoes were shipped to Queens ** with a tracking number. My grandmother stays in a cottage in ***** and the address they gave me was for their front door number. The *** guy could have dropped the package off at the front office since it's a retirement community. Next day they send me another email apologizing that they sent it to Queens. Keep in mind the package was sent from ***** address so not understanding why they decided to send to Queens. On the 24th they sent me another email with the same message from Zana with a tracking number, but I had to go into a **** store in order to get assistance. I waited to see if they would respond and they never did so I sent another email asking to have it resent back to the original sender which is myself. Then 11/16 another lady name *********, and she sent me an email saying that I could get my package back, but pay for reshipping. They never said that. I responded saying on the 22nd of Nov that they could have sent the shoes back to my physical address or they could have emailed me saying the address was invalid before they shipped it Queens **. I then got frustrated at this time and sent another follow up on 12/4, 4/14/22 6/2/22 and no response since. I offered to pay for the reshipping, but now I'm being ignored. I need to either be refunded or they need to send me my shoes that were never sent. The name of the company is Pixie Closet.