ComplaintsforAvid Identification Systems, Inc.

• Initial Complaint

  10/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I adopted a dog from an organization Seniors 4 Seniors in June 2017 for a $500 donation or adoption fee. At the time I was given paperwork and instructed to register him with Pet Key and we did. In Sept ******************************************************************** a horrible accident and unable to walk him. At the time he had his harness on which had his tags and information. I immediately posted his picture and information to different platforms. I would constantly call Pet Key to see if anyone reported him found and was told they searched the national database and was not found. My dos vet office and groomer were was also checking as well. I joined a group online where several people did animal rescue and was told the questions to ask. My final call to Pet Key and was told that he was not found according to the national database search but I should call the chip manufacturer that being Avid. I was horrified to hear that my dog was re -registered/registered to someone else. I asked how could this happen and was told that I was required to register with the chip manufacturer which I was not made privy to upon adopting the dog but given pamphlet for a different company. In speaking with a individual at Avid the person whom my dog is now registered with stated they couldnt remember the name of the rescue organization they got him from and more than likely not required to provide that information although he was originally chipped in 2016 and 4 years later the dog was just being adopted from that shelter. In my opinion Avid and if obtained from the nameless shelter both acted irresponsibly in registering my dog without verification of the adoption from a reputable agency/shelter. I dont believe they even tried to reach out to the organization they sold the microchip to and question the validity since it had been years. Had I known that a microchipped animal could be easily given to someone else there is no way I would have paid that much money for a dog.

  

  Business response

  10/23/2023

  Avid sold the microchip to Senior Dogs for Seniors in 2015. We received a call in 2020 to register the microchip, which we did as the microchip did not show as being registered with Avid.  Three years later we received a call from *************************** stating that her dog was stolen 3 years prior. She was given incorrect information by the shelter to register with a company other than Avid. Avid cannot legally determine who the legal owner of the pet is as we are strictly a registration service. If the chip had been registered with Avid or had she contacted us sooner to let us know her pet had been stolen, we would have done everything we could to help in finding her stolen pet and this situation might have been avoided. Per our notes, ****************** says she has filed a police report so it is in the police hands. **** is sorry that ***************** had her beloved pet stolen and that she was given incorrect information by the shelter, but **** is not responsible for misinformation given to her by the shelter.

• Initial Complaint

  10/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There was an illegal issue with custody of My pet *****,I purchased the chip and registered it with pet key The dog walker got The chip number and registered him in her name with avid. This is an issue I have since taking her to court won my case & have paid their fee too Switch the information And have access to his file it has been almost 2 months with no resolution I've been working on this since march ,And I am always referred to a Joshua Dirso,I have emailed them various different documents showing I own him, Again paid there fee And still have no resolution. I feel that they are blowing me off because I got angry with them and threaten them with a lawsuit All I want to do is register his chip in my name and be done with this.

  

  Business response

  11/05/2021

  Avid's mission is to reunite lost pets with their owners and take great care to do so. This was a case where two parties claimed to have court documents that declared them to be the legal owner of the pet. Due to the contradictions and complexity of the documents provided, we had to refer to our legal team to review the documents and determine who indeed was the legal owner. This took some time to get a definitive answer. The situation was further complicated by the pet having been first registered with another company not Avid. Upon receiving confirmation from the legal team, the customer's pet was registered with us and she has been notified that her request has been taken care of. In the future when our process becomes protracted we will make more frequent contact with the customer so they know their questions or concerns are being actively worked on.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩