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ComplaintsforK-Bee Leotards
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered a leopard on July 10 and I got one message they received my order and have heard nothing else from them.Business response
07/23/2024
Attached is all documentation regarding the order process once a customer places their order. Our policy is to ship within 5-7 business days once order is received & additional information is available to the customer via our website if unable to reach us during regular business hours Monday-Friday 9am-5pm. *************************** leotard order was shipped 7/15/24, 3 business days after ordering, & arrived 7/18/24 vis **** tracking iinformation which was emailed to the customer on 7/15/24 @ ****** PST. The customer also spoke with our shipping manager on 7/15/24 over the phone who verbally confirmed the items will be received by or before Thursday 7/18/24.
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Customer response
07/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
However I dont like the fact he called me and left a very rude message. It doesnt matter now it was for a special event. I ordered another one same day and got it in 3 days which also shipped from ********** and they kept me updated on my shipment.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.