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Complaint Details
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Initial Complaint
09/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
8/24 and 8/25 I paid total of ****** transfer to his account. He put on my Mazda Tribute 2002 a new reconstructed engine. Two days later the car didn't want to turn on. I called him and asked him to come and see what was wrong with the car and he said it was included in the guarantee and he was going to go see the car next day. So far he never showed up and I have been calling him and texting him and he does not respond to my text nor calls. Meantime I had to pay for a tow truck to bring my car to my house and I hire a online mechanic that will come and look into the problem. At this time I just don't know what else to do. Very disappointed with his services.Business response
01/14/2022
Business Response /* (1000, 5, 2021/12/29) */ We quoted to client removed and replace used long block with 90 days warranty for $******** with installation kit , Vehicle was dropped on 07/17/21 engine no running was frozen ,during installation process client was notified that front catalyst was internal broken and radiator, quoted for $******** gave us ok to replace it, On 08/24/21 vehicle was take by client for a test drive around 4;30pm, I had to call him to get pay total amount was $******** he refused to pay for additional parts because he said that his personal mechanic said both parts did not were replace, we do have an invoice purchased proof with part numbers week after client called complaint about car did not start aske me to go check the vehicle , never was promise that, We will go check the vehicle because it was out side the the street explained that we don't have a mobile mechanic license request to bring the car to our facility action was take on 10/09/21 but transmission did not have forward he forced vehicle to bring it in , we have notice that some one was worked in the vehicle (Neutral Switch) he said that he hired some one to look it up after our inspection we found that transmission sleeping and reverse problem and some previuos recommendation were not fixed O2 Sensors B1 AND B2 Plus evap system , I contact him to explain him and find out if he wants to fix it, Up to this date he haven't contact us. I please him to pick to pick up the vehicle Note: After he took the car for test drive wait to get partial payment , I ask if not legal process will be taken and police report add it;
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.