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ComplaintsforAlmora farms
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/29/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a product that was not fresh, I emailed them they said they would make things right by contacting the supplier. They still haven't. The product the sold me was old, gave me headaches, agreed to replace it but haven't done itBusiness response
04/25/2022
Business Response /* (1000, 8, 2022/04/08) */ Contact Name and Title: *****, Head of Compliance Contact Phone: ************ Contact Email: ***************** We have reviewed this complaint and do not have any record of being contacted by this consumer, or by the retail store which sold the product. Due to Department of Cannabis Control regulation Section 15410, all product returns must be handled by the licensed retailer from which the cannabis goods were purchased. As part of our product complaint process, when we received the complaint we attempted to reach out to the complainant by phone and left a voicemail with a callback number on April 5, 2022. We have not heard back as of this writing. We are hoping to receive more information from the complainant to investigate his claim that the product was old and/or gave him headaches. Without this information, our ability to investigate the issue is limited. Further, we have not had any communication from the retail store which sold this product and thus cannot verify where this consumer purchased their product. We encourage any consumer who has a negative experience with any of our products to reach out to us directly for resolution, either through our website or through our social media accounts. Business Response /* (-10, 9, 2022/04/08) */ Business supplied email: ***************** Use this address for this or any future complaints, but nothing else
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.