Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved (07/17/2023) with Shleppers. After all of our items were on the truck, we were told that we had an extra 200 cubic feet (**) worth of items resulting in an extra $1700. We dug up our old moving quotes with 2 Shleppers associates and found discrepancies in the ** allotment for the same items.One quote was from 5/9 from ***** and the other on 5/17 from ********. In our 5/9 quote done over the phone, the total was $7395 for 786 **. This was too expensive but we wanted to work with another associate to see if we could get a cheaper price per **. Via FaceTime, we included all the same items as the original quote. Then, I worked with ******** and received a quote of $5445 for 595 **. I sent ******** an email on 05/18 with the original quote from ***** and was assured that the items in the original quote were the same as his quote and justified less ** by removing garment boxes. We were incredibly shocked by the difference in ** and price today.Upon looking at the different estimates, we realized that there were some major discrepancies in ** allotment per item. We identified 25 items that ******** estimated less ** for. While we of course understand some level of discrepancy, many of these were shocking. Here are 4 examples:1. King **** 120 **(5/9) versus 80 **(5/17). 2. Sectional: 80 **(5/9) versus 40 **(5/17). 3. Armchair: 25(5/9) vs 9 **(5/17). 4.Medium boxed provided by Shleppers: **** **(5/9) vs 3 **(5/17)We have spoken over the phone twice with **** (customer service manager) with no resolution. She continued to avoid our questions about the discrepancy in the two quotes. Im summary, our concern is that we deliberately were quoted a lesser ** allotment for 25 items including their own boxes to secure our business. Our purpose in addressing these discrepancies is to highlight a dishonest business practice of deliberately quoting less ** per item to secure your business AND to receive compensation in return.

  Business Response

  Date: 08/31/2023

  This issue has been resolved and a settlement has been reached with the client on July 28th, 2023

  Customer Answer

  Date: 09/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved from Manhattan to ******* recently. Our items, moved by Shleppers Moving, arrived in excellent shape, except for the only object of value, a 65-inch $2,594.46 television, less than 2 years old. We opened the box that was packed by the movers to discover the corner of the ** was crushed and bent over onto the screen. The screen has shattered. After contacting the company, Shleppers Moving, agreed to give us "complimentary" $120.00 for the 2,600-dollar television. The large box, again, packed by the movers, had one packing blanket lying under the ** with no other padding. The box was larger than the **, allowing the ** to bounce and flop around, freely, in the box. Shleppers moving people were clearly at fault. The company will take no responsibility for its actions nor the actions of its employees. Needless to say, we won't be using Shleppers for any more moves.

  Business Response

  Date: 03/08/2023

  Good afternoon,

  We are based out of ************** and did not move you. Kindly close this complaint and contact the local branch you moved with.

  Customer Answer

  Date: 03/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/07/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled moving services from *************************************** with Shleppers Moving. Prior to the pick up of my furniture from a storage unit, I spoke to them to inquire about the earliest possible delivery date of my furniture - with the expectation that it would arrive the week of August 8th. I was advised to schedule pick up by July 31st, which I did.My furniture was picked up on July 31st and wasn't delivered until the week of August 22nd. I was informed that during much of this time, my items were being held in the company's storage unit *************. When my furniture was delivered many items, particularly those packaged in boxes marked as "fragile" were damaged. However, my greatest concern was that my bed was delivered without the headboard. On the day of delivery, I immediately reached out to Shleppers about the missing item and they told me that they would check their warehouse and provided me with information to submit a claim to ***************************. I submitted the claim (Claim# ********************) and continued to reach out to Shleppers in hopes that my headboard would be found in their warehouse.The headboard was never found and on September 26, 2022 (30+ days after I submitted my claim) *************************** sent me a settlement for compensation for my missing headboard for the measly and offensive amount of $42.This amount of compensation was offered for an item that was PICKED UP, but was NOT DELIVERED by Shleppers Moving, and I believe that this is highly unacceptable. I also feel moved to inform other consumers about this situation, so that they could beware about utilizing this company's services, knowing that their furniture and items could go missing -- and that they won't be appropriately compensated, or receive an actual apology.

  Business Response

  Date: 01/06/2023

  Consumer Response /* (2000, 5, 2023/01/05) */ I've been in contact with the company and we've been able to come to a mutually agreed upon Resolution. For this reason, I'm requesting that the Case be closed.