Business ProfileforBear Plumbing & Rooter, Inc.

On 11/16/22, Bear Plumbing was dispatched to our home by ***, our home warranty plan, after we noticed a leak in our water heater. Upon arrival, **** the plumber self-presented as a qualified contractor within the *** professional network, with good knowledge of their contracts and processes. He stated the W/H had to be changed and confirmed that its replacement was covered under our *** contract. When asked how much the W/H itself would be, he replied, "about $1700." **** then presented us with an invoice that was incomplete, intentionally ambiguous, and that bore the BBB logo even though Bear Plumbing is NOT accredited. On it, *****************-wrote a list of work to be performed as including 1) the water heater; 2) labor for its installation; 3) code upgrades & modifications; and 4) disposal of old W/H. It indicated a total cost of $2875, but did not indicate a price breakdown for each item listed. Trusting the representations of this supposedly trustworthy *** contractor, we retained his services.After submitting the W/H order to ***, **** went to retrieve it and returned to complete the job. We paid the $2875 total indicated on the invoice, expecting to be reimbursed by *** for the W/H and other covered items per our warranty.Two days later, we discovered that the invoice Bear Plumbing provided to *** *had been significantly altered after our signing it.* It now indicated extortionate pricing only for supposed code upgrades/ modifications not covered by our plan. Subsequent consultation with two licensed plumbers revealed that the prices listed on this falsified invoice (NOT the version we signed), are inflated on the order of **** times industry rates.Bear Plumbing thus defrauded us and engaged in document forgery, "baiting and switching" the original and modified invoices to get *** to cover the W/H cost, while deceptively leading us to believe that the $2875 we agreed to pay included that, and other covered items. We seek full reimbursement or we will ****