Business ProfileforNorthridgeFix LLC

10/13/23 - Repair ticket ****** was submitted, requesting a repair for an Apple A2442 computer with a cracked screen. I specifically requested that they replace the cracked screen with a donor machine's screen, which I provided. In the request, I specifically asked for them to swap the *** module chips, because it's a known issue in the repair community that if the chips are not swapped, the result is a faulty/problematic display. I stated they could keep the donor computer for parts.11/22/23 - I had not heard back from the initial ticket request, and asked the status. The next day, on 11/23, they said they received the ticket and I just needed to send in my device.11/27/23 - I sent the two devices via **** and they confirmed receipt on 12/1/23.12/6/23 - They confirmed the device is "fixed" and ready to ship out. "The screen was replaced and it was fixed and now fully functional."12/11/23 - I paid their invoice of $393.91 and I was informed the following day on 12/12 my device was shipped *******/16/23 - I received the device they claimed was repaired, and was able to confirm they swapped the faulty display with the donor display, but noticed screen artifacts due to them not swapping the chips, which I had explicitly requested and is a critical step for a proper repair of this model. I've attached a picture of what I received in return, and you can see the display artifacts prominently on the top of the display.1/16/24 - After some back and forth, I was told to send the computer back and they will consult with the techs and fix. It was sent via **** tracking ********************** and was received by them on 1/22 1:12pm.3/15/24 - After multiple attempts to communicate via the ticket and not receiving a response, I called their main phone and left a voicemail.3/19/24 - I added one last comment on the ticket with a recap of the issue and my ask, which was to refund for the repair and send me back the computer. I have not heard a response since.