ComplaintsforVG Rush Corporation
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Complaint Details
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Initial Complaint
03/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a PlayStation5 on 30 April 2023 for my son's birthday. **** arrived at his home 3 May 2023. He is an active-duty soldier (and father of 4 kids) and did not open the box until today. The order was from ******* but provided by a direct vendor *************, Corp. **********************************************. When setting up the game console an error code (WS-116332-6) popped up and he could not complete setup. He contacted **** help desk and was told the console cannot be used as this error code means console was reported stolen. Serial number of console *****************. I contacted ******* help desk who referred me to direct vendor. Direct vendor phone line is not answered. Reviews for direct vendor show company has a pattern of this type of order fulfillment. I have attached my evidence in support of my claim. I am requesting $1,000 for refund of my purchase a compensation for my time and a victim of fraud by this company.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.