ComplaintsforSo Cal Energy Contractors Inc.

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  WE signed up for a new windows installation on March 8, 2023 and windows was installed end of April 2024.end of February 2024, we contacted the company and report several problems: 1. All plastic moldings around the widnows not sealed properly; 2. two windowd in one bedroom has mold under the windows seal . We was promissed that repair will be dome on MArch 9 at 1:30 pm - no one come. March 10 from noon-2:00 p. 0 no one come. I was told that i will get a phone call on MArch 12 with exactly day and time for installation - no one call. They not answer my text messages, nor returning phone calls after i record several voice messages. We have infant baby who is sleeping in this room and it a health issue for the baby. Also adult person who is sleeping in this room has an allergy problem and his allergy increased for last several month if he come to this bedroom.

  Business response

  04/16/2024

  I ********, CALLED MS. **** 04/16/2024 @ 12";31 I ASKED OF HER ISSUES AND SHE SAID ALL ISSUES HAVE BEEN TAKEN CARE OF. I ASKED IF MOLD HAS BEEN TAKEN CARE OF AND SHE SAID YES EVERYTHING IS GOOD. I DID LET HER KNOW TO CALL US IF ANYTHING ELSE ARRISES SO THAT WE CAN TAKE CARE OF IT IN A TIMELY MANNER. WE HAVE A RECORDING OF THE CALL THAT CAN BE FORWARDED TO YOU IF NECESSARY. PLEASE IF YOU HAVE ANY QUESTIONS FEEL FREE TO CONTACT ME *********************  

  Customer response

  05/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a quote for vinyl windows on 9/1/2021. Measurements were taken on a later date. At the time the measurements were taken I was in the process of having tile laid but stopped until I had the go ahead from the window company so as to not have the tile damaged. On January 25, 2022 the windows were installed. They began demo and removing the existing windows (slider) on the left side of the window and threshold. They immediately began to cut my newly installed tile stating it was interfering with the window threshold dimensions. When I questioned this the installer mocked me. As they continued with the install they left my old metal windows in place and attempted to install the new windows within them because they needed to fill the gap. The slider was obviously measured incorrectly and is 2 inches shorter in height and width than the existing windows/slider was. They attempted to cover this up with some type of vinyl trim that was never specified that I did not want. I called all of this to their attention and was met with excuses and arguments. The installers left the too small window with a 2 inch gap and exposed foam. This is an incomplete and inaccurate installation. I expected to have a slider the same size and height as my existing door. I called the company to further express my dissatisfaction. After several days I received a call back and was met again with hostility. I was told this is a retrofit installation, which it is not entirely. None of the other windows were installed this way. The man said "didn't you wonder why you were getting the windows for such a cheap price." He further stated the discrepancy was not a big deal, insisted this was retrofit, told me it wasn't rocket science and I should have my son or someone else install trim to hide the gap and grout the gap in the tile where it was cut. He further stated that he was not willing to rectify the situation that it would cost too much to replace the window/slider.

  Business response

  04/08/2022

  Business Response /* (1000, 5, 2022/03/22) */ Contact Name and Title:************************ Contact Phone: ********** Contact Email: *********************** We have tried to contact the customer at least 15 - 20 times, left numerous messages. Because she open the case with the credit card company to have the money reimbursed back to her she didn't want to talk to us. We proved our case to a credit company too that we did install the product all the materials been ordered and installed was based on our contract. When it comes to the retrofitting windows, New windows sitting on the top of the old aluminum frame therefore it will be a few inch smaller in that area should be covered with foam. After installation customer reviewed our work and was OK for entire job except she wanted us To install wood trims from interior to cover the gap. She didn't want us to install vinyl trim which we always do. As a courtesy we gave the customer $200 in credit for the wood trim and she said she's happy and she'll have someone else get it done.Instead of charging her $**** for the balance which charger card only $2300. Instead of trying to scam people I wish she did pick up the phone or return our calls back to resolve the issue if there is an issue. After credit card company awarded us with the balance now she decided to contact you to resolve issue. Business Response /* (-10, 6, 2022/03/22) */ Business supplied email: *********************** Use this address for this or any future complaints, but nothing else

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