Business ProfileforRenaissance Imaging Medical Associates, Inc.

I was a patient at Renaissance Imaging Northridge within the last month for a core needle breast biopsy to see if the mass in my breast is cancerous. The ultrasound tech and the doctor both need to have some more care and compassion for the patients coming in for this very scary and sensitive procedure. They treated me horribly as if I was not even a full living breathing human being. I am appalled that medical professionals would behave in this manner. Also there was medical negligence during the procedure and boundaries I **** were continually trampled over. This was incredibly traumatic for me and given the nature of why I was there, I needed to be treated with compassion and respect. i was not. I do not want to leave the details of what happened here on this forum for fear of retaliation. Im looking to speak to someone higher up in the company by phone in order to share my experience in that location. Im also not looking to get either of the employees in trouble, I only seek for this to be a teachable moment so patient care can be at the forefront of Renaissance Imaging and this will NEVER happen to another patient again. Because both of those employees had SO many chances to console me, diffuse the situation and make things go a lot better than they did. Sadly they missed or chose to miss every opportunity to do so.