ComplaintsforRenaissance Imaging Medical Associates, Inc.

• Initial Complaint

  06/16/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I was a patient at Renaissance Imaging Northridge within the last month for a core needle breast biopsy to see if the mass in my breast is cancerous. The ultrasound tech and the doctor both need to have some more care and compassion for the patients coming in for this very scary and sensitive procedure. They treated me horribly as if I was not even a full living breathing human being. I am appalled that medical professionals would behave in this manner. Also there was medical negligence during the procedure and boundaries I **** were continually trampled over. This was incredibly traumatic for me and given the nature of why I was there, I needed to be treated with compassion and respect. i was not. I do not want to leave the details of what happened here on this forum for fear of retaliation. Im looking to speak to someone higher up in the company by phone in order to share my experience in that location. Im also not looking to get either of the employees in trouble, I only seek for this to be a teachable moment so patient care can be at the forefront of Renaissance Imaging and this will NEVER happen to another patient again. Because both of those employees had SO many chances to console me, diffuse the situation and make things go a lot better than they did. Sadly they missed or chose to miss every opportunity to do so.

  Business response

  06/27/2023

  I would like the BBB to know that this is the first time I am getting this complaint. 

  As you can see, I respond immediately and take ANY complaints and concerns seriously. 

  Upon receiving this complaint, immediately, I spoke with the patient. 
  

  During our lengthy call, I sincerely apologized for the unpleasant experience she had.

  It is never our intention to have a patient leave here feeling the way she did.
  I am grateful that she took the time to bring this issue to my attention.
  We will definitely use this as an education example.  

  I assured the patient that I would speak and educate the radiologist and the technician TODAY. 
  

  The patient seemed satisfied with this action. 
  
  I asked her to accept our apology and give us 1 more chance, I promised her that we would do a better job next time.

  She will consider this.
  
  *********************************, Director of Operations

  
  

  Customer response

  06/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************

• Initial Complaint

  11/13/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On July 31, 2001, Renaissance Imaging Medical Associates performed several CT and EX with Dye for a Head Trauma no fault accident. I was admitted into Maui Hospital same day. The radiologist read that I could be released (2 days) and fly back stateside (5 days later) to South Dakota. Unfortunately the radiologist was wrong. I ended back in in a Neurologist Specialists Hospital with a 66% brain bleed with massive brain injury, not just a concussion. At any rate, I am a responsible person, I called Blue Cross Blue Shield, my insurance, and asked how I get my info to RIMA, as the 1st received in AUGUST and 2nd letter received in OCTOBER made ZERO mention of sending invoices to BCBS insurance. I did confirm several times Maui Hospital shared my insurance info with RIMA. With the 2nd letter from RIMA, there was an option to provide insurance on back of the invoice and mail in. I did that. Now today, I received a letter dated Nov 1 threatening collections if not paid in full 28 days. I need RIMA to submit invoice to my insurance Monday Nov. 14th to allow BCBS insurance to pay the allowable contractual payment. I am getting NO where with this company, their epayitonline.com is a joke and I tried to input my insurance info in 5 times, but site keeps reverting back to pay in full. This provider is greedy as the know they will be forced to deduct excessive charges due to the contractual agreement with my insurance company. I have tried months to get this company paid, but they need to submit the invoices properly to my insurance company: FACTS: Renaissance Imaging Medical Associates,********************************************************************************************* My Insurance : Blue Cross Blue Shield; ************************* Insured ********* M *************** I will SUE this RIMA if they don't do what they are obligated to do as a contractually participant bound to BCBS in network savings. Thank you for helping me.

  Business response

  01/13/2022

  Business Response /* (1000, 5, 2021/12/08) */ Contact Name and Title: ******* ***** Contact Phone: ************ Contact Email: **********@rimarad.com From the billing Company: On this Maui account - RIMA did not receive any insurance information from Maui. Therefore, we treated the account as Self Pay. The patient received 3 statements - never called us once to give insurance information. Upon investigation of all claims with "issues" our associate found insurance information in the Maui Kaiser system. Billed HMSA on 11/04/2021 RIMA received payment from HMSA on all charges 11/12/2021. The patient owes nothing. She should have received the EOBs from HMSA. We apologies for all of the trouble the patient had. Immediately upon receiving this complaint, I left a message for the pt letting her know, I am researching the issue. This billing issue should be resolved. The patient has my contact information should she need any further assistance from me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩