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Complaint Details
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Initial Complaint
04/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
First of all I have moved in the past with this company 6 previous times. This was my 7th move and so I thought I could trust them. At 8:37pm I had to call a service to get a rattlesnake out of my garage granted it was open to be nice to the movers and let them move everything in. Then they said they needed the car out of the garage so my elderly mother moved it to almost in front of the neighbors house on the left in the street. I would say roughly ***** ft away from the moving truck which was on the right side in the street. Well when they went to leave they rear ended my brand new car. I called the business and they said sorry. Well its too late for sorry. Words are words, actions means a lot more. This company I thought I could trust has zero integrity. I offered them water my mother and I were nice to them. I even made trips in my car before the move so they had less to move. This is unacceptable and I will NEVER use NorthStar moving company again.Business response
05/08/2024
Dear *** or Madam of the BBB,
As stated in the complaint, our truck rear ended the claimant's car. We are very sorry this happened. However, accidents do happen occasionally.
We are absolutely committed to repairing the damage to the car. We have communicated this to the claimant and are in the process of doing so.
We are a little confused with the conversation about rattlesnakes, leaving the door of the garage open or moving a car out of a garage so furniture can be moved into the home. We are also surprised with the outrage and hateful remarks about an accident we have said all along that we will take full responsibility for.Be that as it may, we will continue to work with the claimant until the car is repaired.
Respectfully,
NorthStar Moving
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Contact Information
Business hours
Today,7:00 AM - 7:00 PM
MMonday | 7:00 AM - 7:00 PM |
---|---|
TTuesday | 7:00 AM - 7:00 PM |
WWednesday | 7:00 AM - 7:00 PM |
ThThursday | 7:00 AM - 7:00 PM |
FFriday | 7:00 AM - 7:00 PM |
SaSaturday | 8:00 AM - 6:00 PM |
SuSunday | 8:00 AM - 6:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.