ComplaintsforNew Skin Laser Center
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Complaint Details
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Initial Complaint
08/11/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I paid $1200( 6 times set pack) for ************ treatment. When I go there for 3hd treatment but machine is didn't work so I can't finished. They said when it's fixed we call you. But after 1 month They never call me.So I call them and I told I'd like a refund cuz I dissatisfied with your response. They said your PIC is day off so PICcall you tomorrow. But I didn't get any call. I am upset with their response. Thank you so much for reading. I don't speak English well so if you can any help my situation I really appreciate.Business response
08/31/2022
Business Response /* (1000, 5, 2022/08/25) */ Hello, Our office laser treatment needs to have its maintenance and the nurse performing the procedure had covid in which treatments were not able to be performed. So we understand that it could be frustrating and we would like to offer her a refund. we have been trying to resolve the issue with the patient but unfortunately she is not responding to our calls. We are trying to call her to let her know that we want to refund the remaining money that has not been used for the treatments. she had two treatments, but she paid for a package which is about $1200. We want to offer her a refund but she needs to call us to make sure she agrees. Thank You ******************** Consumer Response /* (2000, 7, 2022/08/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) They will refund me
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.